Assistant Manager

Paycom - ATS; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Paycom - ATS in Charlotte, NC seeks an Assistant Manager to oversee day-to-day operations, ensure restaurant standards, and drive customer satisfaction. The role emphasizes shift management, scheduling, and effective team leadership to deliver a great dining experience.

The position requires strong leadership, communication, and a track record of developing staff, with responsibilities ranging from inventory control to financial accountability and food safety.

Qualifications

• Shift management: ensure shift managers and team members complete their tasks.
• Customer service: ensure that customers have a positive dining experience and provide customer support in escalated situations.
• Employee management: supervises employees, develops employees and trains new hires. Ensure that employees consistently provide excellent service.
• Food safety: Ensure that the restaurant is a safe place for employees and customers to work and visit.
• Inventory management: Manage inventory and monitor the effective execution of company policies.
• Financial accountability: Optimize profit and control costs.

Responsibilities

• Oversee shift operations and staffing.
• Deliver outstanding customer service and handle escalations.
• Supervise and mentor staff; train new hires.
• Uphold food safety and sanitation standards.
• Monitor inventory and enforce company policies.
• Ensure profitability and cost control.

Skills

Leadership

Customer service

Scheduling

Communication

Team development

Food safety

Inventory management

P&L responsibility

Training

Education

High School Diploma or GED

Tools

Basic PC literacy

Job description

Assistant Manager Job DescriptionAs the Assistant Manager, you will be responsible for the day-to-day operations and meet all restaurant standards to include customer satisfaction, cash control/security procedures, inventory management, labor management, financial reporting, and growth of sales. The Assistant Manager builds a strong team that consistently provides customers with great food and a friendly experience.The Assistant Manager must have strong leadership and communication skills, a track record of people development, and a positive attitude.Essential Functions:Shift management - ensure that shift managers and team members complete their tasks. Also involved in scheduling shifts and deployment of team.Customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations.Employee management - supervises employees, develops employees and trains new hires. Ensure that employees consistently provide excellent service. Address performance issues.Food safety - Ensure that the restaurant is a safe place for employees and customers to work and visit. Create a strong food safety environment.Inventory management - Manage inventory and monitor the effective execution of company policies.Financial accountability - Optimize profit and control costs.Job Requirements:High School Diploma or GED,2-4 years supervisory experience in either a fast food, quick service restaurant, food service or retail environment, including Profit and Loss responsibility.Basic personal computer literacyMust pass background check criteria and drug test.Must have reliable transportation.Able to tolerate standing, walking, lifting up to 50 lbs.