Team Lead | Key Holder

Callie's Hot Little Biscuit; Charleston (SC); On-site; USD 40,000 - 50,000; Full time

Job summary

Callie's Hot Little Biscuit is seeking an Assistant Manager in Charleston, SC to oversee daily operations at their grab and go eateries. Responsibilities include managing staff, maintaining inventory, and ensuring high customer service levels. Ideal candidates will have a minimum of 2 years operations experience and be comfortable working mornings, afternoons, and weekends. The position offers the chance to work in a vibrant environment and lead a dedicated team, ensuring smooth daily service.

Qualifications

• Minimum of 2 years operations experience.
• Minimum of 1 year delegating tasks to employees.
• Must work mornings, afternoons and weekends.

Responsibilities

• Operate a smooth daily service and oversee all staff duties.
• Maintain adequate inventory of handmade products.
• Assist the General Manager in training new employees.

Skills

Operations experience

Customer service

Task delegation

Communication skills

Ability to prioritize

Education

High School Diploma or equivalent

Tools

iPad-based POS system

Job description

Overview

Position Summary: The Assistant Manager at Callie’s Hot Little Biscuit’s grab and go eateries is primarily responsible for daily operations of the store and working with the Area General Manager to operate a smooth daily service. This position is primarily responsible for the City Market location but may work at Upper King and/or other locations in Charleston. Other duties include food ordering, inventory, and fulfilling catering orders. This is a full-time position and must work weekends.

Responsibilities

• Operate a smooth daily service and oversee all staff duties and manager stations during service hours. Preparation for weekly service.
• Communicate any staffing related issues to the Area General Manager.
• Maintain adequate inventory of handmade products.
• Label and date delivery items, storing and rotate into inventory.
• Prepare recipes for daily specials.
• Maintain biscuit levels throughout service.
• Receive food deliveries, inspect for accuracy and quality.
• Maintain daily record of cash flow.
• Handle cash-outs at the end of a shift.
• Prepare cash drawer for next shift. Count and balance safe; prepare and make deposits.
• Ensure appropriate customer service measures are in place and ready to address any situation that may arise.
• Assist the General Manager in training and development of new employees.
• Other duties as assigned.

Work Environment and Physical Demands

• Prolonged periods of standing.
• Requires frequent lifting of up to 50 lbs.
• Requires repetitive motion with hands and arms.
• Exposure to various temperature changes.

Knowledge, Skills, and Abilities

• High School Diploma or equivalent.
• Minimum of 2 years operations experience.
• Minimum of 1 year delegating tasks to employees.
• Bakery, Restaurant, Grab and Go experience a plus.
• Must work mornings, afternoons and weekends.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Ability to communicate effectively.
• Ability to express a culture of gratitude.
• Familiarity with iPad-based POS system; experience with Spot On is a plus but not required.
• Ability to embrace our Be A Biscuit motto.
• Requires reading, writing, and math skills.