Assistant Manager

J.Crew Factory; Canton (CT); On-site; USD 28,929 - 37,195; Full time

Benefits offered by this job

60% discount on branded product from J

Medical and prescription coverage

401(k) plan with company matching

Paid time off

Discounts on entertainment, travel, -

Job summary

J.Crew Group in Canton, CT is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, coaching the sales team, and ensuring smooth operations.

You’ll oversee a division, participate in recruiting and training, and collaborate with Store Director to exceed goals while delivering best-in-class service.

Qualifications

• Retail management experience (1–2 years)
• Passion for brand, customers, and teams
• Stay updated on fashion trends and industry developments
• Teamwork, flexibility, courtesy in execution
• Innovative, problem-solving mindset in uncertain situations
• Scheduling flexibility including nights, weekends, holidays
• Ability to bend, reach, lift at least 40 pounds (18 kg)

Responsibilities

• Support Store Director & Associate Store Manager to impact business results and profitability
• Own designated division: Visual Merchandising, Operations, HR, Service & Selling
• Manage store operations, systems, and technology with accountability
• Assist with recruiting, training and development efforts
• Partner with leadership to create a collaborative environment for associates
• Ensure the team exceeds goals and delivers best-in-class customer service
• Lead fit sessions to boost product knowledge and authentic customer connections
• Develop innovative ways to engage the community and build loyalty through events
• Step into various sales floor roles as needed

Job description

Job Summary

As an Assistant Manager, you are part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the rest of the leadership team to adapt strategies for business success while ensuring smooth operational support as needed.

What You’ll Do

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Part‑Time Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and prescription coverage

Full‑Time Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

Hourly Range: $21.50 - $27.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.