Assistant Manager

Itoya Topdrawer Corporation; Cambridge (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Generous employee discount

Vacation and sick leave

Paid holidays

Medical, dental, and vision insurance

401(k) retirement plan with company 9e

Monthly sales commission opportunities

Company-paid STD/LTD and life-ins

Job summary

Topdrawer is hiring an Assistant Manager in Cambridge, MA. You will be the Store Manager’s right hand, balancing exceptional customer experience with strong business acumen while running the store in the Manager’s absence.

You will coach and motivate the team, oversee daily operations, and partner with the Store Manager on KPIs, product launches, and long-term planning. This is an opportunity to grow into Store Manager with a mission-driven brand.

Qualifications

• 2–3 years of supervisory or management experience.
• Strong coaching and feedback skills.
• Detail-oriented with solid operational abilities.
• Passionate about design and customer connections.

Responsibilities

• Deliver and model a warm, personalized customer experience.
• Oversee daily operations including opening/closing, inventory, and cash handling.
• Ensure visual merchandising and brand standards.
• Co-own sales goals, analyze performance, and drive revenue growth.
• Lead floor operations as Manager-on-Duty and mentor team members.

Skills

Coaching

Leadership

Customer service

Team motivation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Brattle, Cambridge, MA, US

9 days ago Requisition ID: 1056

Salary Range: $25.00 To $28.00 Hourly

About Topdrawer

We make objects for people who are curious about the world.
We make fountain pens, notebooks, watercolors, leather goods, house shoes, sunglasses, and other tools that help people think, create, travel, and live with greater attention.

We believe the most important moments rarely begin with certainty. They begin with a question, a blank page, a wrong turn, or a thought not yet fully formed.

To be lost is not always a problem to solve. It is often where discovery begins. We make tools for those moments.

A pen to discover what you think. Paper to give shape to an idea. Watercolors to slow down and see more carefully. Objects to carry through the world. House shoes that mark the transition from the outside world to the sanctuary of home.

As a Japanese company, many of these rituals are inspired by Japanese life, where simple acts are elevated through repetition, attention, and care.

Designed between Boston and Tokyo, our products are developed with exceptional makers, craftspeople, and industrial designers around the world. We seek lasting materials, enduring construction, and timeless utility—not because objects are meant to be admired, but because they are meant to be used.

Our shops are found in some of the world’s great creative neighborhoods. More than stores, they are places to discover tools, exchange ideas, attend workshops, and spend time with others who share a love of making, writing, drawing, and thoughtful living.

The best tools earn their place quietly and become more valuable with time.

As an Assistant Manager at Topdrawer, you are the Store Manager’s right hand and a key driver of store performance. You step confidently into leadership—often running the store in the Manager’s absence—and help set the tone for culture, service, and operations. You bring Topdrawer’s philosophy of quiet design to life by balancing exceptional customer experience with strong business acumen.

This role is both operational and strategic: you coach and motivate the team, oversee day-to-day execution, and partner with your Store Manager on sales, KPIs, and long-term planning. It’s an ideal opportunity for an emerging retail leader ready to take full ownership of results while preparing to grow into a Store Manager.

Key Responsibilities

Customer Experience & Community

• Deliver and model a warm, educational, and highly personalized customer experience
• Hold the team accountable for Topdrawer’s service and storytelling standards
• Partner with the Store Manager to build local community connections and brand awareness
• Act as Manager-on-Duty, leading the floor and making key decisions during shifts
• Coach, develop, and give feedback to team members to drive performance and growth
• Support hiring, onboarding, and ongoing training to build a strong, capable team
• Foster a positive, inclusive, and high-performance culture

Store Operations & Merchandising

• Oversee daily operations including opening/closing, inventory flow, and cash handling
• Ensure visual merchandising and floor sets are executed to brand standards
• Take ownership of operational compliance, safety, and supply management
• Partner with leadership on execution of product launches and seasonal campaigns

Sales & Business Growth

• Co-own sales goals, KPIs, and financial results with the Store Manager
• Analyze store performance and identify opportunities to increase sales and profitability
• Help manage labor scheduling and productivity to optimize results
• Drive accountability for achieving revenue, conversion, and customer experience metrics

You Are

• A motivated retail leader with 2–3 years of supervisory or management experience
• Skilled in coaching, feedback, and motivating a team toward results
• Detail-oriented and organized, with strong operational and problem-solving skills
• Passionate about intentional living, design, and creating meaningful customer connections
• Curious, ambitious, and ready to take the next step toward Store Manager

Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connections. Grow with a brand where your creativity, curiosity, and contributions truly matter.

Benefits – Full-Time

• Full-time (hourly)
• Generous Employee Discount
• Vacation and Sick Leave
• Paid Holidays
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• Company-Paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance
• 401(k) Retirement Plan (IRA) with Company Matching
• Monthly Sales Commission Opportunities

Topdrawer is an Equal Opportunity Employerandis proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact [e-mail] .

Topdrawerwill consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position