Assistant Manager

Jobtailor; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Urban Outfitters seeks a Store Leader to drive an engaging, efficient, and personalized service culture across all touchpoints. You will partner with Visual Merchandising to create compelling displays and guide the team to deliver a seamless omni-channel experience.

You will onboard and develop a diverse team, support recruitment, and collaborate with partners to ensure accurate shipments, restocking, and store profitability.

Qualifications

• Passion for UO brand.
• 2+ years store leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet store needs (nights, weekends, holidays).
• Eagerness to learn and grow within the organization.

Responsibilities

• Drive a service culture through engaging, efficient, and personalized experiences.
• Act as brand representative and partner with Visual Merchandising on engaging displays.
• Deliver seamless omni-channel shopping using MPOS, POS, In-Store & Curbside Pickup.
• Lead the floor as service leader, guiding the team to prioritize customer experience and store goals.
• Onboard new hires and foster ongoing development with timely, specific feedback.
• Support Store Manager in recruiting and retaining a diverse, engaged team.
• Collaborate with partners to execute shipment processing, restocking, and product placement.
• Uphold safety standards, inventory accuracy, and store profitability.
• Amplify diverse voices and foster an inclusive environment.
• Share product knowledge and brand messaging throughout the day.

Skills

Store leadership

Merchant skills

Talent development

Flexible hours

Learning mindset

Tools

MPOS

POS

In-Store Pickup

Curbside Pickup

Job description

• Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions


• Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer


• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)


• Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives


• Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability


• Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth


• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately


• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store


• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives


• Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team


• Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager


• Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team

Requirements

• Passion for UO brand


• 2+ years store leadership experience


• Strong merchant skills and a history of delivering financial results


• Proven record of developing great talent


• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays


• Eagerness to learn and grow within the organization

Core Competencies

Demonstrates strong leadership in store operations, focusing on customer experience, team development, and financial performance. Proficient in utilizing tools for omni channel shopping and fostering an inclusive environment.

Highest-signal resume keywords

• Store Leadership Experience


• Customer Experience Management


• Talent Development


• Financial Results Delivery


• Omni Channel Shopping Tools

ATS Optimization Keywords

Hard Skills

• Merchant Skills


• Inventory Accuracy


• Visual Merchandising


• Shipment Processing


• Product Placement

Soft Skills

• Effective Communication


• Team Engagement


• Feedback Delivery


• Inclusive Environment Advocacy


• Goal Setting

Industry Keywords

• Service Culture


• Customer Feedback


• Store Objectives


• Safety Standards


• Product Loss Reduction

Tools & Technologies

• MPOS


• POS


• In-Store Pickup


• Curbside Pickup