Assistant Manager

PDS Health; California (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401K plan

Volunteer time off

Job summary

PDS Health is seeking an Assistant Operations Manager to support the Operations Manager in driving financial performance and growth across assigned locations. The role focuses on executing the Perfect Patient Experience (PPE) to gain Patients for Life while leading front office teams.

You will help maintain strong patient relations, oversee daily operations, and ensure adherence to company standards and regulatory requirements in a fast-paced dental environment.

Qualifications

• High School Diploma or GED is required.
• Preferred: coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

• Model and uphold company culture, values, and standards.
• Act as manager in Operations Manager's absence for the supported practice.
• Plan and assign work schedules to front office staff.
• Develop patient communication skills and facilitate learning.
• Lead daily huddles and participate in meetings as required.
• Drive year-over-year revenue and profit growth.
• Ensure cash management and accounting protocols are followed.
• Maintain compliance with policies and regulatory bodies.

Skills

Results oriented

Team builder

Patient advocate

Process focus

Financial acumen

Influencing/coaching

Multi-tasking

Communication skills

Education

High School Diploma or GED

Job description

Description

Now is the time to join Tri-City Smiles Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals.

Overview

The role of the Assistant Operations Manager is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their assigned location(s). The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model aka Perfect Patient Experience (PPE) is executed to gain Patients for Life (PFL). The Assistant Manager, in the absence of the Operations Manager, provides leadership and guidance to achieve individual and team success. This role is a supervisor to front office team members. The Assistant Manager supports and drives PDS’s mission and culture for their assigned location(s).

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Acts as manager of supported practice in Operations Manager's absence
• Plans and prepares work schedules and assigns team members to specific duties
• Work with team members to help develop successful patient communication skills and facilitate learning
• Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
• Assisting in driving year over year revenue and profit growth
• Ensure adherence to cash management and accounting protocols
• Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
• Ensure office is following PDS standards in respect to facility cleanliness and maintenance
• Lead and participate in daily huddles and all other meetings as required
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
• Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
• Supports Clinicians education and referrals regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

PDS intends to review criminal history if a conditional offer is extended. A criminal history background check is needed due to the following material job duties, which we believe a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

For this position, material job duties that require a criminal history background check include:

• Contact with patients that visit clinical offices for treatment including with at risk population such as children, elderly and those with disabilities
• Access and utilize patient protected health information with sensitive private data
• Access and utilize patient financial information and other private data
• Access to controlled substances

Salary Information

$26.00-$34.75 / Hourly