Assistant Manager

Foot Locker, Inc.; Boston (MA); On-site; Full time

Job summary

A leading company in the retail sector is looking for a Team Leader to enhance customer experience and drive sales in Boston. This role involves coaching and managing a team, ensuring customer satisfaction, and meeting sales goals in a dynamic environment. The ideal candidate is experienced in retail operations and passionate about delivering excellent service while adapting to the ever-changing market.

Benefits

Rate of Pay: $20.50 / hour

Bonus Incentives

Weekly Pay

Paid Time Off

30-50% Employee Discount

Life, Medical and Dental Coverage

Development and Advancement Opportunities

Qualifications

• At least 1 year of experience in a customer-facing sales setting.
• Comfortable engaging customers to deliver elevated experiences.
• Versatile and resourceful in an omni-channel retail environment.

Responsibilities

• Coach and motivate team to drive sales and exceptional customer service.
• Ensure high levels of customer satisfaction through product knowledge.
• Act as a partner among customers, associates, and store leadership.

Skills

Leadership

Customer Engagement

Sales Motivation

Problem Analysis

Financial Analysis

Flexibility

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Benefits

Rate of Pay: $20.50 / hour
Bonus Incentives
Weekly Pay
Paid Time Off
30-50% Employee Discount
Life, Medical and Dental Coverage
Development and Advancement Opportunities