Assistant Manager

Gap Inc.; Boise (ID); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Gap Inc. Boise is seeking an Assistant Manager to set the tone for the store and guide the team in delivering a best-in-class customer experience. You will drive profitable sales growth through customer operations, merchandising, and talent development in partnership with the GM.

You will train and coach Leads and Brand Associates, own your area, implement action plans, and ensure standards. The role requires 1-3 years in retail management and a flexible schedule.

Formación

• 1-3 years of retail management experience.
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to lead and mentor team.
• Flexible schedule including holidays/evenings/weekends.

Responsabilidades

• Support strategies to drive store sales and profitability.
• Recruit, hire and develop Brand Associates and Experts.
• Own assigned area of responsibility.
• Execute store standards and SOPs.
• Leverage omni-channel for a seamless customer experience.
• Represent brand and analyze retail landscape.
• Promote community involvement.
• Travel as required.

Conocimientos

Retail management

Customer service

Communication

Educación

High school diploma or equivalent

Herramientas

Retail technology

Descripción del empleo

About the role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

What you'll do

• Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fastpaced environment.
• Driven by metrics to deliver results to meet business goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology. Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Ability to travel as required.