Assistant Manager

Guess?, LLC.; Birch Run (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Guess?, LLC. is seeking an Assistant Manager in Birch Run, MI to oversee the customer experience, train and develop store staff, and lead by example on the selling floor while upholding store standards in the sales area and stockroom.

The role emphasizes coaching on product knowledge, selling skills, visual merchandising, and maintaining high service quality. A minimum of two years in a leadership role with sales results is preferred, with strong PC skills and the ability to lift up to 30 pounds

Qualifications

• Minimum two years of leadership experience with a proven track record for driving sales and profit results, and training and developing a team.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts

Responsibilities

• Oversee customer experience, training and development of store staff, and lead by example on the selling floor.
• Maintain store standards on the selling floor and stockroom.
• Ensure training completion per company guidelines.
• Coach team on product knowledge, selling skills, and visual merchandising.
• Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Control payroll and loss prevention through compliance with company policies.

Skills

Leadership experience

Training and development

Customer service

Visual merchandising

Payroll management

Loss prevention

Policy compliance

Adaptability

Multitasking

Education

High school diploma

Tools

MS Office

Job description

Supervises: Assists management with all sales associates, desk associates, and stock associates

Position Overview:

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Essential Functions:

People Development:

Training Completion: Ensure all associates complete training per company guidelines.

Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience:

Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.

Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness:

Payroll Management: Meet all payroll expectations.

Loss Prevention: Control company assets by meeting all loss prevention measures.

Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities:

Decision Making:

Use sound judgement when making decisions.

Integrity & Respect:

Act with integrity and respect.

Adaptability:

Adapt to changes required by the business.

Multitasking:

Ability to handle multiple tasks simultaneously.

Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements:

Minimum two years of leadership experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.

Proficiency in personal computer use and detailed report analysis.

High school education or equivalent preferred.

Ability to perform heavy lifting in excess of 30 pounds.

Ability to stand for a minimum of eight hours during scheduled shifts