Assistant Manager

Picture Show Entertainmen; Berlin (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading entertainment provider as an Assistant Manager responsible for theater operations. You will ensure excellent guest experiences, supervise staff, and achieve company objectives in a safe, fun environment. Embrace the culture of Servant Leadership, supporting team development and a positive atmosphere.

Qualifications

• Excellent written and oral communication skills with staff and guests.
• Customer service experience required; supervisory experience preferred.
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Assist management in theater operations and staff training.
• Ensure a clean, safe environment while monitoring equipment.
• Supervise, motivate, and coach staff to maintain performance levels.

Skills

Customer service

Supervisory skills

Communication

Interpersonal skills

Cash handling

Education

High School diploma

Tools

Microsoft Office

Point of Sale (POS) system

Job description

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Job Description

Assist management in the operation of the theater. Leads staff in delivering excellent guest experiences in a fast-paced, clean and safe environment. Supervises and motivates staff while following policies and procedures. Ensures company objectives and financial goals are met.

Job Description

Assist management in the operation of the theater. Leads staff in delivering excellent guest experiences in a fast-paced, clean and safe environment. Supervises and motivates staff while following policies and procedures. Ensures company objectives and financial goals are met.

Job Responsibilities

• Consistently create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
• Be the definition of a “servant leader” and assist with training and development of staff by leading by example and exemplifying a positive demeanor.
• Supervise, motivate, and coach staff to sustain exceptional levels of performance and appropriately counsel staff when they are not meeting expectations.
• Perform daily opening and closing, operational and administrative duties.
• Ensure facility is clean, safe, and in good repair. Constantly monitor theater, property and equipment. Must be able to perform minor repairs around the theater and troubleshoot and perform minor repairs of equipment.
• Understand and demonstrate the desired behaviors for all staff duties including driving sales, cash management, inventory, and follow-up with guests.
• Follow required company procedures in the event of a guest or associate incident.
• Learn and enforce cash handling procedures. Responsible for assisting with cash drawers, petty cash, and deposits.
• Prepare daily communications and run reports to monitor theater performance. This includes processing daily corporate office or supervisor requests via phone and email.
• Assist with the operation of projection equipment including projectors, servers and sound equipment. Perform basic troubleshooting and bulb changes.
• Conduct regular in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Monitor schedules, breaks, and daily staffing needs based on attendance. Follow and enforce all applicable labor laws.
• Assist in inventory process by accurately counting inventory, placing and receiving orders, and limiting inventory loss or waste.
• Inspecting backpacks and packages in compliance with the company Bag Policy when applicable.
• Interacts with customers for improved service in the theatre.
• Enforces and supports all Picture Show policies and procedures.
• Performs other work-related duties as directed and assigned.
  
  

Job Requirements

• Excellent written and oral communication skills with staff, guests, vendors and corporate.
• Customer service experience required. Supervisory and theater experience preferred.
• Capable of handling multiple tasks and following through in a timely manner.
• Ability to lift and carry up to 50 lbs. Stand, walk, lift, twist, and bend on a frequent basis.
• Ability to work late nights, weekends and holidays.
• Proficient knowledge of computers, Microsoft Office programs and the ability to learn and operate a Point of Sale (POS) system.
• Strong verbal, written, analytical, and interpersonal skills.
• High School graduate
• Ability to train others.
• Ability to work independently.
• Accurate cash handling and mathematics skills.
• Ability to maintain regular and predictable attendance and adhere to the employee schedule.
  
  

Our Culture

We embrace the concept of Servant Leadership. A Servant Leader puts the needs of the employees first and helps them develop and perform as highly as possible. While traditionally the employees exist to serve the leader, Servant Leadership requires just the opposite. At Picture Show leaders exist to make sure the needs of the people who follow them are met. When placed in a position of leadership, it is not for you to pursue greater wealth or some feeling of power. Instead you are called upon to help ensure the personal growth, success, and productivity of the team. The team’s needs always come before the leaders.

Company Description

Picture Show Entertainment is family friendly movie theater chain founded in 2003, that provides affordable entertainment at twelve luxury theater locations across the United States. At each Picture Show location we strive to provide a positive guest and employee atmosphere, fresh popcorn and smiling engaging staff to enhance all movie-going experiences. Picture Show embodies a culture that is centered on the development and professional growth of young adult employees (first jobs for many) so that movie guests are cared for by an amazing staff that support each other and understand the essence of our "Share the Experience" motto. We continuously strive to provide exceptional value to guests by offering the latest in movie projection, sound and seating technology, while providing admission and concession prices that are typically the lowest in the market. Picture Show wants families to be able to share in the excitement of Hollywood’s amazing productions, together and more often, without breaking their budget. All twelve of Picture Show theaters boast fully digital surround sound and projection technology with 3D capabilities. Each location has affordable concession prices with $1 hot dogs and popcorn combos that fit any budget. We invite you to Share The Experience with us and hope you enjoy the movies!

Picture Show Entertainment is family friendly movie theater chain founded in 2003, that provides affordable entertainment at twelve luxury theater locations across the United States. At each Picture Show location we strive to provide a positive guest and employee atmosphere, fresh popcorn and smiling engaging staff to enhance all movie-going experiences. Picture Show embodies a culture that is centered on the development and professional growth of young adult employees (first jobs for many) so that movie guests are cared for by an amazing staff that support each other and understand the essence of our "Share the Experience" motto. We continuously strive to provide exceptional value to guests by offering the latest in movie projection, sound and seating technology, while providing admission and concession prices that are typically the lowest in the market. Picture Show wants families to be able to share in the excitement of Hollywood’s amazing productions, together and more often, without breaking their budget. All twelve of Picture Show theaters boast fully digital surround sound and projection technology with 3D capabilities. Each location has affordable concession prices with $1 hot dogs and popcorn combos that fit any budget. We invite you to Share The Experience with us and hope you enjoy the movies!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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