Assistant Manager

On The Spot Mobile Detailing; Belcamp (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

On the Spot Detailing in Belcamp, MD seeks an Assistant Manager to lead a team of Detailers within the Auction Department, coordinating with Dent Wizard to ensure smooth and efficient service.

You will drive performance, coaching, and communication with vendors; oversee schedules, equipment maintenance, and progress reporting to Senior Management.

The role emphasizes bilingual English/Spanish, goal setting, and continuous improvement in a fast-paced environment.

Qualifications

• Proven track record of setting and achieving goals.
• Demonstrated ability to be a role model to employees with regard to professional behavior, demeanor, and appearance.
• Must demonstrate attention to detail, focus, commitment, and resourcefulness.
• Ability to work in a fast-paced, changing environment.
• Strong organization and follow-through skills; sales and business development skills.
• Ability to motivate others and to impart the concept of continuous (ongoing) improvement to employees at all points on the performance continuum.
• Ability to objectively and accurately evaluate the performance and skills of Detailers, Supervisors, and Admins and to provide constructive feedback.
• Bi-lingual (Spanish-English).

Responsibilities

• Serve as Subject Matter Expert to support management/detailer development, goal-setting implementation, and performance improvement plans.
• Support management in identifying and focusing on employee retention and technical skill improvements.
• Understand and effectively communicate overall auction/client goals and performance metrics, while focusing on the employee’s role and accountability in the achievement of those goals.
• Foster relationships with managers and employees to drive open lines of communication.
• Working with vendors, subcontractors, and suppliers to ensure all equipment is maintained and serviced correctly to reduce or eliminate downtime and also to ensure appropriate supply levels are maintained.
• Communicate weekly with Senior Management as to Progress, Challenges, and Team Developmental needs.

Skills

Goal setting & achievement

Leadership & motivation

Attention to detail

Organization & follow-through

Sales & business development

Bilingual (Spanish-English)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Office

Job description

Reporting to the Operations Coordinator of On the Spot Detailing's Auction Department and working hand in hand with On the Spots client Dent Wizard, the Assistant Manager leads the daily activities of a team of Detailers to ensure the Detail Services run smoothly, and efficiently. as well as maintaining working relationships with customers and vendors.

Essential Duties And Responsibilities

• Serve as Subject Matter Expert to support management/detailer development, goal-setting implementation, and performance improvement plans.
• Support management in identifying and focusing on employee retention and technical skill improvements.
• Understand and effectively communicate overall auction/client goals and performance metrics, while focusing on the employee’s role and accountability in the achievement of those goals.
• Foster relationships with managers and employees to drive open lines of communication.
• Working with vendors, subcontractors, and suppliers to ensure all equipment is maintained and serviced correctly to reduce or eliminate downtime and also to ensure appropriate supply levels are maintained.
• Communicate weekly with Senior Management as to Progress, Challenges, and Team Developmental needs.

Minimum Qualifications

• Proven track record of setting and achieving goals.
• Demonstrated ability to be a role model to employees with regard to professional behavior, demeanor, and appearance.
• Must demonstrate attention to detail, focus, commitment, and resourcefulness.
• Ability to work in a fast-paced, changing environment.
• Strong organization and follow-through skills; sales and business development skills.
• Ability to motivate others and to impart the concept of continuous (ongoing) improvement to employees at all points on the performance continuum.
• Ability to objectively and accurately evaluate the performance and skills of Detailers, Supervisors, and Admins and to provide constructive feedback.
• Bi-lingual (Spanish-English).

Work Experience

The successful candidate will ideally have 2 years of experience in several of the following areas:

• Management of a labor-intensive light industrial business with a skilled manual workforce.
• Management of multiple shifts.
• Microsoft Word, Excel, PowerPoint, Microsoft Office, and digital media generally.
• Automotive dealer Service Advisor/ Manager or Management of Auction Operations a plus.