Assistant Manager

common-man-great-american-dining; Ashland (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Common Man Great American Dining in Ashland, New Hampshire, seeks a skilled Manager to oversee restaurant operations. Responsibilities include ensuring customer satisfaction, managing staff, and controlling profit and loss. Candidates should have supervisory experience, preferably in a food service or retail environment.

This position requires a strong understanding of profit and loss, excellent communication skills, and the ability to work long hours, including weekends and holidays. Join our team and contribute to a rewarding dining experience!

Qualifications

• 2-4 years of supervisory experience in a food service or retail environment.
• Basic business math and accounting skills.
• Good oral/written communication skills.

Responsibilities

• Manage daily operations of the restaurant in the absence of the general manager.
• Ensure customer satisfaction and profit maximization.
• Recruit, interview, and hire team members.

Skills

Supervisory Experience

Interpersonal Skills

Conflict Resolution

Communication Skills

Analytical Skills

Education

High School, College or University Degree Preferred

Job description

Classification exempt or non exempt

Salary Grade to be determined based on experience

Reporting

Reports General Manager

Job Description

• Manage a restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
• Help to oversee operational and financial responsibility for an individual unit
• Directly perform hands‑on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors in the restaurant
• Managers provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence
• Assistant Managers are expected to be able to work 50 hours per week including peak periods, weekends and holidays

Competencies

1. Strategic Thinking
2. Business Acumen
3. Thoroughness
4. Leadership
5. Communication Proficiency
6. Presentation Skills for an effective premeal

Supervisory Responsibility

• Oversee and Lead: Shift Supervisor(s) Mentors, and Restaurant Team Member(s)

CORE RESPONSIBILITIES

• Manages daily operations of the restaurant in the absence of the GM.
• Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met.
• Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruit, interview, and hire team members; conduct performance appraisals, take discipline action, motivate and train.
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards.
• Ensure food quality and 100% customer satisfaction.
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.

Position Type / Expected Hours of Work

This position regularly requires long hours, weekend and holiday work.

Travel

No travel is expected for this position.

JOB QUALIFICATIONS

• High School, College or University Degree Preferred
• 2-4 years supervisory experience in either a food service or retail environment, including Profit & Loss responsibility
• Basic business math and accounting skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills
• Strong analytical/decision-making skills
• Basic personal computer literacy

AAP/EEO Statement

It is the policy of Great American Dining to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Common Man will provide reasonable accommodations for qualified individuals with disabilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.