Assistant Manager

Socket.dev; Arlington (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus Eligible

Free meals

Paid time off

Medical benefits

401k with match

Career development

Tuition reimbursement

Health & wellness programs

Discounts

KFC Foundation programs

Job summary

KFC Arlington is seeking an Assistant Manager to support the Restaurant General Manager in upholding brand standards and inspiring the team. You’ll lead operations in the RGM’s absence, coach staff, and drive customer satisfaction while managing labor and inventory. This role offers growth and a range of benefits.

You will work a 50-hour week, with opportunities for professional development and advancement within the company.

Qualifications

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control and inventory.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity and belonging.
• Lead recognition, collaboration and motivation.
• Identify and recruit exceptional talent; support hiring process.
• Strong communication skills for appraisals and disciplinary actions.
• Adhere to corporate policies, procedures and health and food safety standards.

Responsibilities

• Model the KFC Connect routines to ensure customer satisfaction.
• Oversee shift responsibilities and uphold food safety standards.
• Provide performance feedback and escalate when needed.
• Assist in sourcing, interviewing and hiring Team Members with an inclusive culture.
• Support the RGM with Profit & Loss management, cash control, inventory, and labor management.
• Review financial reports to optimize performance.
• Assist with facility maintenance and health and safety standards.

Skills

Team leadership

Communication

Coaching & Training

Hiring & Recruitment

Food safety

P&L management

Job description

About the Job:

As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!

In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

The Day-to-Day:

• Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
• Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or elevate to the RGM when necessary.
• Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.

Is this you?

• 2+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration and motivation.
• Identify and recruit exceptional talent, supporting the RGM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
• Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus Eligible
• 2 weeks’ vacation and additional Paid Time Off
• Free meal each shift
• Medical benefits from day 1
• 401k retirement plan with 6% match
• Career advancement and professional development
• Tuition reimbursement and scholarship opportunities
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!