Assistant Location Manager

Service Corporation International; Caguas (PR); On-site; USD 65,000 - 95,000; Full time

Job summary

Service Corporation International is seeking an experienced Funeral Director to support a Location Manager in daily operations and career growth. You will lead funeral services, client consultations, and regulatory compliance while contributing to sales and profit goals.

The role requires licensure, mortuary science training, and strong people skills to manage diverse staff and families. Expect engagement with community and regulatory standards as part of growing market share.

Qualifications

• Licensed Funeral Director required by state law.
• Diploma in Funeral Services/Mortuary Science preferred; bachelor’s degree where required by state law.

Responsibilities

• Arrange and conduct funeral services per family wishes, expectations, and spiritual beliefs.
• Discuss options, services, products, and pricing with families; communicate veteran or recognition benefits as applicable.
• Execute funeral services contracts and documents in compliance with state and federal laws.
• Develop annual business plan and budget with Location Manager; monitor financial, production and revenue goals.
• Manage frontline supervisors; ensure compliance with regulations and company policies.
• Assist Location Manager with day‑to‑day operations to exceed client family expectations.
• Identify barriers, propose improvements, and ensure staff are trained and licensed.

Skills

Interpersonal skills

Cultural sensitivity

Financial acumen

Team leadership

Education

Funeral Director Licensure

Mortuary Science degree

Tools

HMIS

CarePoint

Becan

Job description

Our associates celebrate lives. We celebrate our associates.As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it were your own.JOB RESPONSIBILITIESFuneral DirectorArranges and conducts funeral services according to the family’s desires, expectations, and spiritual beliefs.Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents according to state and federal laws.Through community and non-profit involvement, it retains heritage, increases goodwill, and indirectly increases market share.Additional responsibilities associated with Funeral documents, arrangements, services, and post-funeral care.Location ManagementFinancial ManagementWork with Location Manager to develop annual business plan and budget as well as financial, production, and revenue goals.Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.Understand industry finances, how daily activities affect financial outcomes. May approve expenditures and invoices, including overtime.Operations Assist the Location Manager with the day-to-day activities, ensuring on-time services that exceed client family expectations. Identify barriers, encourage ideas, and recommend improvements. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals.In the absence of the Location Manager, fulfill appropriate daily responsibilities and decision-making.Additional responsibilities as requested or assigned.People DevelopmentScreen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibility for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration.Education, experience, & SkillsEducation, Certifications, and LicensureApplicable state Funeral Director Licensure is required; Technical schooling diploma in Funeral Services/ Mortuary Science preferred; bachelor’s degree in Mortuary Science, where required by state law.ExperienceAt least five (5) years of industry experience in the applicable discipline with progressively increasing responsibilities, with an understanding of industry competitive pricing, demographic patterns, and market competitionDesire to learn, understand, and apply Financial and Business acumenProfessional interpersonal skills, as well as cultural sensitivity and tactfulness, to interact with a variety of cultures and language barriersSkillsProficient in MS Office suite, including mail, Word, Excel, & PowerPoint, as well as proprietary industry software (HMIS, CarePoint, Becan)Environment: Work may be performed both indoors and outdoors, regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment.Attire: Business attire is required. Personal safety equipment or appropriate attire may be required for the cemetery or crematory environmentPhysical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift to 50 lbs to assist with moving bodiesExtenuating Schedule: Typically required to work several evenings or weekends each monthTravel: minimal localPostal Code: 00725Category (Portal Searching): OperationsJob Location: US-PR - Caguas