Assistant Location Manager

Service Corporation International; Caguas (PR); On-site; USD 85,000 - 120,000; Full time

Job summary

Service Corporation International is seeking a seasoned Funeral Director to learn and assist the Location Manager in daily operations, planning, and achieving revenue and production targets.

The role includes managing staff, ensuring compliance with laws, and driving client-family satisfaction while supporting market strategies and fiscal goals.

Qualifications

• Must hold valid Funeral Director licensure.
• Bachelor’s degree in Mortuary Science may be required by state law.
• At least five years in the industry with increasing responsibilities.

Responsibilities

• Arrange and conduct funeral services per family wishes, explain options and pricing.
• Assist Location Manager with annual business plan, budgets, and financial targets.
• Develop staff, ensure compliance with regulations and company policies.
• Screen, interview, and develop staff for future roles; ensure licensing requirements are met.

Skills

People management

Interpersonal skills

Cultural sensitivity

Communication

Education

Funeral Director Licensure

Bachelor's degree in Mortuary Science

Tools

HMIS

CarePoint

Becan

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it was your own.

JOB RESPONSIBILITIES

Funeral Director Arranges and conducts funeral services according to the family’s desires, expectations, and spiritual beliefs. Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents according to state and federal laws. Through community and non-profit involvement, it retains heritage, increases goodwill, and indirectly increases market share. Additional responsibilities associated with Funeral documents, arrangements, services, and post-funeral care.

Location Management

Financial Management Work with Location Manager to develop annual business plan and budget as well as financial, production, and revenue goals. Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management. Understand industry finances, how daily activities affect financial outcomes. May approve expenditures and invoices, including overtime.

Operations Assist the Location Manager with the day-to-day activities, ensuring on-time services that exceed client family expectations. Identify barriers, encourage ideas, and recommend improvements. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals. In the absence of the Location Manager, fulfill appropriate daily responsibilities and decision-making. Additional responsibilities as requested or assigned.

People Development

Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff. Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibility for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration.

Education, experience, & Skills

Education, Certifications, and Licensure Applicable state Funeral Director Licensure is required; Technical schooling diploma in Funeral Services/ Mortuary Science preferred; bachelor’s degree in Mortuary Science, where required by state law.

Experience At least five (5) years of industry experience in the applicable discipline with progressively increasing responsibilities, with an understanding of industry competitive pricing, demographic patterns, and market competition.

Desire to learn, understand, and apply Financial and Business acumen Professional interpersonal skills, as well as cultural sensitivity and tactfulness, to interact with a variety of cultures and language barriers.

Skills Proficient in MS Office suite, including mail, Word, Excel, & PowerPoint, as well as proprietary industry software (HMIS, CarePoint, Becan).

Environment:

Work may be performed both indoors and outdoors, regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment.

Attire:

Business attire is required.

Personal safety equipment or appropriate attire may be required for the cemetery or crematory environment Physical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift to 50 lbs to assist with moving bodies

Extenuating Schedule:

Typically required to work several evenings or weekends each month

Travel:

minimal local

Postal Code: 00725 Category (Portal Searching): Operations Job Location: US-PR - Caguas

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.