Assistant Loan Officer, Affordable Housing

Merchants Bank of Indiana; Carmel (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health

Vision

Dental

401K

ESOP

100% Tuition Assistance

4 weeks paid time off

plus a few more

Job summary

Merchants Bank of Indiana is seeking an Assistant Loan Officer specializing in Affordable Housing to support Community Reinvestment Act lending. This role involves business development, community engagement, and ensuring regulatory compliance throughout the loan process.

Ideal candidates will have a Bachelor's degree in finance or related field, with preferred experience in mortgage lending and strong interpersonal skills. Key responsibilities include providing exceptional customer service and developing relationships within local communities.

Qualifications

• 1–2 years of experience in mortgage lending, sales, or financial services preferred.
• Knowledge of CRA lending, affordable housing programs, or community development is a plus.
• Active NMLS license or ability to obtain required.

Responsibilities

• Provide responsive, high-quality customer service throughout the loan lifecycle.
• Educate borrowers on available loan programs, including CRA and first-time homebuyer options.
• Develop and maintain relationships with community organizations and local stakeholders.

Skills

Strong interpersonal, communication, and sales skills

Detail-oriented with strong organizational and time management abilities

Ability to build relationships within diverse communities

Education

Bachelor’s degree in finance, business, or related field

Tools

Mortgage loan systems

Microsoft Office

Job description

Description

The Assistant Loan Officer, Affordable Housing, specializing in Community Reinvestment Act (CRA) lending, supports the growth of responsible homeownership by originating residential mortgage loans within targeted communities. This role focuses on business development, sales performance, community engagement, and delivering exceptional customer service while ensuring regulatory compliance and accurate documentation throughout the loan process.

A key component of this role is hands‑on learning through mentorship, working closely with an experienced Affordable Loan Originator to develop product knowledge, sales skills, and community engagement expertise.

After one year, our Assistant Loan Officer, Affordable Housing will be able to do the following confidently and independently...

Learning & Mentorship Development

• Participate in a structured mentorship program with a senior Affordable Loan Originator
• Shadow experienced originators during client meetings, community events, and sales presentations
• Receive ongoing coaching in CRA lending strategies, community outreach, and consultative sales techniques
• Gradually assume increased responsibility in loan origination as skills and knowledge develop
• Engage in continuous learning related to affordable housing programs, CRA compliance, and mortgage products

Documentation & Compliance

• Accurately collect, review, and submit borrower documentation in accordance with underwriting guidelines
• Ensure compliance with all federal, state, and company policies, including CRA, Fair Lending, and regulatory requirements
• Maintain complete and accurate loan files within internal systems
• Assist in resolving documentation issues and clearing conditions in a timely manner
• Coordinate with Loan Originator, Underwriting, Processing, and Closing to ensure exceptional customer experience.

Customer Service

• Provide responsive, high-quality customer service throughout the loan lifecycle
• Address client questions and concerns promptly and professionally
• Coordinate closely with processing, underwriting, and closing teams to ensure a smooth transaction
• Maintain transparency and keep clients informed on loan status and next step
• Monitor application status and follow up with clients as needed.

Client Engagement

• Serve as a trusted advisor by guiding clients through the mortgage process from application to closing
• Educate borrowers on available loan programs, including CRA, first‑time homebuyer, and down payment assistance options
• Build long‑term relationships through consistent communication and follow‑up
• Ensure a personalized and positive experience
• Assist clients in completing applications and signing documents

Business Development

• Develop and maintain relationships with community organizations, real estate professionals, builders, and local stakeholders to generate CRA‑eligible loan opportunities
• Identify and engage prospective borrowers within low‑to moderate‑income (LMI) communities
• Participate in outreach events, financial literacy workshops, homebuyer workshops, and housing seminars to promote homeownership
• Support market growth strategies aligned with CRA goals and company objectives
• Originate residential mortgage loans by presenting appropriate loan options based on client financial needs
• Maintain a consistent pipeline of active prospects and referral sources

Requirements

What we are looking for...

• Bachelor’s degree in finance, business, or related field preferred (or equivalent combination of education and experience)
• 1–2 years of experience in mortgage lending, sales, or financial services preferred
• Knowledge of CRA lending, affordable housing programs, or community development is a plus
• Strong interpersonal, communication, and sales skills
• Ability to build relationships within diverse communities
• Detail‑oriented with strong organizational and time management abilities
• Proficiency in mortgage loan systems and Microsoft Office (Encompass or similar LOS preferred)
• Active NMLS license or ability to obtain required

Work Environment...

• Combination of office and field‑based work
• Frequent attendance at community events and partner meetings, which may include evenings and weekends.
• Collaborative, team‑oriented setting with direct mentorship support

Our Benefits:

• Health
• Vision
• Dental
• 401K
• ESOP
• 100% Tuition Assistance
• 4 weeks paid time off
• plus a few more