Assistant in Training

The Buckle, Inc.; Lancaster (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking an Assistant in Training and Assistant Manager to enhance the shopping experience for guests. This role involves sales generation, team training, and operational tasks, providing a pathway to management responsibilities. Candidates should possess a high school diploma and some retail experience, with a strong focus on customer service and teamwork.

Benefits

Insurance

401(k) Retirement Plan

Paid Time Off

Performance Bonuses

Employee Assistance Program

Qualifications

• 1-3 months related retail experience or equivalent.
• Ability to lift/maneuver 50lbs.
• Knowledge of sales and merchandising.

Responsibilities

• Greet Guests and provide legendary service.
• Assist in recruiting and training new Teammates.
• Achieve personal sales goals and support store metrics.

Skills

Customer Service

Sales Skills

Team Leadership

Education

High school diploma or GED

Job description

Park City Center
Lancaster, PA 17601, USA

Description

Summary

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising, and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position, including additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties and Responsibilities

This description outlines the general nature and level of work performed by Teammates in this role. It does not include all duties, responsibilities, and qualifications. To succeed, individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, and consistently provide legendary service.
• Answer questions regarding the store and merchandise confidently.
• Help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobe experience.
• Demonstrate product knowledge and sales education, sharing that knowledge with the team.
• Stay informed of current sales, promotions, policies, and security practices.
• Maintain personal sales goals and look for opportunities to impact Teammates’ presentations using the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management.
• Provide legendary service across all areas: Front 5, sales floor, fitting rooms, and register.
• Understand exchange and return procedures and turn them into showmanship opportunities.
• Use the SPG daily to meet sales goals.
• Meet or exceed performance standards in all Buckle business metrics, including fit appointments, Buckle credit card, and guest connect.
• Expand Guest selection through inventory management tools and product searches.
• Build and maintain good Guest relationships to develop a client-based business.
• Lead by example with showmanship, excellent customer service, and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Ask business-driven and showmanship questions regularly to Managers, Team Leaders, and Teammates.
• Be coachable; welcome feedback to improve sales presentations.
• Perform leadership actions consistently, regardless of Manager presence.
• Collaborate with the Store Manager to plan sales goals.
• Own and influence store’s sales performance metrics.
• Demonstrate passion for product education and showmanship to create results.

Teammate Recruiting, Training, and Development

• Recognize recruiting opportunities using various tools and referrals.
• Coach and develop relationships through Guest Loyalty and Guest Preferred programs.
• Lead, motivate, and educate new Teammates to meet Buckle’s standards daily.
• Maintain a positive attitude to foster a positive floor culture.
• Model personal dress code to encourage current fashion trends.
• Participate in daily setup, training, and review sessions, utilizing the Performance Tracker.
• Motivate Teammates to complete daily tasks.
• Demonstrate and coach denim showmanship and fit card techniques.
• Create results within your department and track progress regularly.
• Execute department calendar actions and track on the Weekly Delegation Worksheet.
• Engage Guests with product demonstrations.
• Update fellow leaders and Team consistently.
• Remember and use Guest names effectively.
• Understand and showcase merchandise for both Gals’ and Guys’ sections.
• Partner with the Store Manager to select educational focuses and delegate tasks.
• Assist in all segments to support business goals.
• Participate in recruiting efforts to meet staffing needs.
• Explain pay, benefits, and store policies clearly to Teammates and Guests.
• Maintain an up-to-date contact list and recruit top talent.
• Train and coach on the Leadership Playbook and other tools.
• Own product zones and execute related questions and initiatives.
• Partner with the Store Manager to review zones and visual standards.
• Monitor merchandising opportunities and communicate solutions.
• Conduct informative store tours.
• Ensure consistent store sizing and freight displays.
• Use the Performance Tracker to identify and implement improvements.
• Anticipate product changes and act independently to optimize visual results.
• Maintain visual standards on the sales floor and backroom.

Operations

• Work a flexible schedule including mornings, evenings, weekends, and holiday shifts.
• Utilize planners and complete opening/closing checklists.
• Recognize and prevent security risks and thefts.
• Follow Loss Prevention guidelines, including bag checks.
• Execute POS procedures accurately.
• Handle calls from Corporate Office professionally.
• Maintain a positive attitude in challenging situations involving Guests or Teammates.
• Follow policies on payments, returns, exchanges, and Loss Prevention.
• Navigate and use store tools effectively.
• Provide feedback on merchandise handling concerns.
• Report policy violations or concerns promptly and confidentially.
• Adhere to Buckle’s Code of Ethics and policies.
• Complete all scheduled shifts and cover when needed.
• Maintain a clean, organized, and shoppable store environment.
• Assist in merchandise markdowns, freight handling, and inventory management.
• Establish and maintain effective communication with the Corporate Office.
• Handle emergencies in the Store Manager’s absence per guidelines.

Supervisory and Leadership

• Give and receive feedback professionally.
• Support and promote leadership development.
• Maintain a professional, mature relationship with all Teammates.
• Participate in interviews and team development activities.
• Overcome objections and solve problems effectively.
• Self-educate on company tools and share knowledge.
• Understand and uphold Buckle’s Commitment to Success.
• Travel and cover other Stores as needed.
• Handle schedule changes professionally.
• Perform job duties with high customer service standards, fostering a positive team environment.
• Complete any special projects or other duties assigned.

Supervisory Responsibilities

Assist the Store Manager in supervising the team.

Benefits

Full-time benefits (after waiting period) include:

• Insurance
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Education and Experience

High school diploma or GED; 1-3 months related retail experience or equivalent.

Physical Demands

Regularly stand, walk, handle objects, reach, climb, stoop, kneel, crouch, or crawl; occasionally sit. Must be able to lift/maneuver 50lbs. Specific vision abilities required include close, distance, color, peripheral, and depth perception.

The environment is a retail store with moderate noise levels.

Buckle is committed to equal opportunity employment, hiring qualified individuals without discrimination based on protected characteristics.

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