Assistant in Training

The Buckle, Inc.; Birmingham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading retail company seeks an Assistant in Training and Assistant Manager to enhance the shopping experience for guests. This role involves sales, merchandising, and team leadership, with opportunities for career progression. Candidates should have a high school diploma and some retail experience.

Benefits

Insurance

401(k)

Paid Time Off

Bonuses

Qualifications

• 1-3 months retail experience or training.
• Ability to stand, walk, and lift up to 50 lbs.
• Strong customer service and sales skills.

Responsibilities

• Assist Store Manager in supervising the team.
• Perform sales and guest service tasks.
• Train and motivate new teammates.

Skills

Customer Service

Sales Skills

Team Leadership

Education

High school diploma or GED

Job description

Riverchase Galleria
Birmingham, AL 35244, USA

Description

Summary

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” They perform a variety of sales, merchandising, and operational tasks assigned by store management, such as cashiering, merchandise display, register procedures, and routine cleaning. They work closely with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager also share responsibility for training and motivating Teammates and can act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position, including additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties and Responsibilities

This description outlines the general nature and level of work performed. It is not exhaustive. To succeed, an individual must perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude and provide legendary service.
• Answer questions about the store and merchandise confidently.
• Help guests locate or obtain merchandise based on their needs.
• Anticipate and fulfill guest needs by suggesting additional items and creating a wardrobe experience.
• Demonstrate product knowledge and sales education, sharing this with the team.
• Stay informed about current sales, promotions, policies, and security practices.
• Maintain personal sales goals and look for opportunities to improve team sales presentations.
• Achieve personal sales-per-hour, average sales, and total net sales goals.
• Provide legendary service across all store areas: Front 5, sales floor, fitting rooms, and register.
• Understand exchange and return procedures and leverage them as showmanship opportunities.
• Use the Sales Presentation Guide (SPG) daily to meet goals.
• Meet or exceed performance standards in business builders and guest loyalty programs.
• Expand guest selection using inventory tools and apps.
• Build and maintain good guest relationships to develop a client-based business.
• Lead by example with showmanship, customer service, and attentiveness.
• Recognize and communicate guest levels to the team.
• Ask business-driven and showmanship questions regularly to managers and teammates.
• Be coachable and open to feedback to improve sales presentations.
• Perform leadership actions consistently, regardless of manager presence.
• Collaborate with the Store Manager to plan sales goals.
• Take ownership of store sales performance and demonstrate product education and showmanship to drive results.

Teammate Recruiting, Training, and Development

• Identify recruiting opportunities via cards, referrals, and recommendations.
• Coach and build relationships through Guest Loyalty and Guest Preferred programs.
• Lead and motivate new Teammates to meet standards on sales, loss prevention, and orientation.
• Maintain a positive attitude to foster a positive floor culture.
• Model and coach the latest fashion and dress code.
• Participate in daily setup, training, and reviews using the Performance Tracker.
• Motivate teammates to complete daily tasks.
• Demonstrate passion for denim showmanship and fit cards.
• Create results within your department and execute departmental calendars and worksheets.
• Engage guests with product demonstrations.
• Update team on goals and guest interactions.
• Remember and use guest names effectively.
• Show proficiency in merchandise presentation for both Gals and Guys’ sides.
• Partner with the Store Manager to focus on store education and delegate tasks.
• Support all segments to meet business goals.
• Assist in staffing recruitment efforts.
• Explain pay and benefits clearly to new hires.
• Keep contact lists updated with top talent.
• Train on the Leadership Playbook and ensure all characteristic pieces are present.
• Coach non-sales positions and adapt to changing sales focuses.
• Recognize and assign zones and projects with specific learning goals.
• Demonstrate and review zone ownership tools and questions.
• Delegate, demonstrate, and review visual standards and merchandising opportunities.
• Provide store tours and ensure freight and displays are up to standard.
• Use the Performance Tracker to improve store performance and visual standards.

Operations

• Work a flexible schedule, including mornings, evenings, weekends, and holiday shifts.
• Use planners and complete opening/closing checklists.
• Recognize security risks and follow loss prevention practices.
• Execute POS procedures and handle calls from corporate efficiently.
• Maintain a positive attitude in challenging situations.
• Follow policies on payments, returns, and exchanges.
• Navigate store tools and complete all shifts, including covering when needed.
• Maintain a clean, organized, and shoppable store environment.
• Report merchandise concerns and policy violations promptly.
• Complete all new hire paperwork accurately and on time.
• Support weekly/monthly/yearly planning and execute related tasks.
• Establish good communication with corporate departments.
• Monitor inventory supplies and handle emergencies in the absence of the Store Manager.

Supervisory and Leadership

• Give and receive feedback professionally.
• Support leadership and promote store growth.
• Maintain professional relationships with teammates.
• Conduct interviews to support team development.
• Overcome objections and problem-solve effectively.
• Self-educate on company tools and share knowledge.
• Understand and apply Buckle’s Commitment to Success.
• Travel as needed within the district.
• Handle schedule changes professionally.
• Perform duties with high customer service standards and foster a positive team environment.
• Complete special projects and other duties as assigned.

Supervisory Responsibilities

Assist the Store Manager in supervising the team.

Benefits (after waiting period):

• Insurance, Savings Accounts, Paid Time Off, 401(k), Bonuses, Leave Options, Employee Assistance Program

Education and Experience

High school diploma or GED; 1-3 months retail experience/training or equivalent.

Physical Demands

Regularly stand, walk, handle, reach, climb, stoop, kneel, and talk. Occasionally sit. Must lift/maneuver 50 lbs. Vision abilities include close, distance, color, peripheral, depth, and focus adjustment. Work environment is a moderate noise retail setting.

Buckle is committed to equal opportunity employment and non-discrimination based on protected characteristics.