Assistant In Room Dining Manager

Equinox Hotels; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Equinox Hotels in New York is seeking a capable In Room Dining Supervisor to support the Food and Beverage Manager. You will coordinate service delivery, monitor guest requests, and uphold brand standards across the department.

You will lead scheduling, training, and performance evaluations, manage inventory and events, and ensure compliance with sanitation and safety protocols while maintaining superior guest satisfaction.

Qualifications

• Ability to satisfactorily communicate in English with guests, co-workers and management.
• Attentive to detail, accurate, punctual and professional.
• Flexible schedule including evenings, weekends and holidays.
• Strong leadership and communication with team members and guests.
• Familiarity with POS systems, PMS and basic data tools.
• Understanding of budgeting, forecasting and labor projections.

Responsibilities

• Effectively communicates with team members and management.
• Conducts performance evaluations and disciplinary actions.
• Manages department schedules to support staff and business needs.
• Coordinates orders, allergies and specialty amenities.
• Supports event functions, menu planning and room configuration.
• Manages vendor relationships and communications.
• Ensures food sanitation codes and health department standards are met.
• Handles guest requests, concerns and complaints with timely resolutions.
• Attends leadership meetings and handles inventory reporting.
• Works professionally with co-workers and supervisors.

Skills

English communication

Attention to detail

Punctuality

Leadership

Guest focus

Staff coordination

POS systems

PMS familiarity

Excel & Office

Budget & labor

Education

High School Diploma/GED

Tools

POS systems

PMS

Excel

Word

PowerPoint

Job description

Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

Our Code

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

Job Overview

Assists the Food and Beverage Manager with the operation of the hotel’s In Room Dining outlet, which enhances the guest experience. Responsibilities include, but are not limited to, communicating with staff, guest satisfaction, inventory, expediting, staffing, hiring, training, maintaining brand standards, and financial controls.

Essential Job Functions

• Effectively communicates with team members, including the Food and Beverage Manager and In Room Dining team members.
• Conducts performance evaluations and implements disciplinary actions as required.
• Reviews and manages department schedules to ensure staff is supported and business needs are being met.
• Ensures coordination of orders, including special allergies, and specialty amenities.
• Supports and sometimes creates event-specific functions for groups or meetings, which may involve menu planning, room configuration, etc…
• Manages vendor relationships and communication.
• Ensures food sanitation codes and health department standards are consistently met. Responds swiftly and effectively in any emergency or safety-related situation.
• Effectively manages systems and processes to handle guest requests, concerns and complaints, ensuring timely and appropriate resolutions.
• Attends all required leadership meetings (labor, Resume, Budget) as determined by the Food and Beverage Manager, as well as, handles all inventory reporting.
• Works harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.

Non-Essential Job Functions

As a member of the management team, may be required to support other departments during peak business levels.

Qualifications/Skills

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential

• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Punctuality and regular and reliable attendance.
• Professional attitude, and verbiage in the workplace
• Comfortable speaking with guests, and effectively anticipating guest needs.
• Must possess a “Can Do, positive, Have Fun” attitude. Poise when facing multiple demands, and daily challenges.
• Must demonstrate strong Leadership, and communication skills. Set an example with Assistant Managers, employees and guests.
• Knowledge in POS systems. Familiarity with Property Management Systems (PMS), Excel, Word and Power Point
• Basic financial skills, including budget, forecast and labor projections. Ability to interpret and utilize basic business data.
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).

Desirable

• High School Diploma/GED or equivalent vocational training.
• Three to Five years’ experience in as similar role.
• Hotel and Luxury property experience, a plus.
• Ability to manage a large, diverse and unionized workforce, a plus.

Essential Physical Abilities

• Physical Job Requirements: Lifting/Pushing/Pulling/Carrying
• 50% of the shift: Lifting trays, moving various carts, dollies or trash cans.
• Bending/Kneeling 25% of the shift to reach items stored in cabinets and minibars.
• Climbing 5% shift: Stairs and ladders.
• Mobility: 100% of the shift walking several hundred feet at a time, standing, bending, or kneeling periodically.
• Continuous Standing: Standing while in waiting for guest to arrive.
• Must be able to see the physical condition of designated areas.
• Must be able to read, write orders and use a point of sale system.
• Ability to work with cleaning agent 15% of the shift.
• Protective Clothing: May wear gloves when cleaning.
• One-on-one communication with guest, managers and fellow employees.
• Must be able to read and generate reports, guest correspondence, and computer screens.
• Work environment, Inside: 90% of time on property. Outside: 10% of time on property.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.