Assistant I, Intake & Authorization

FFF_Enterprises in; Temecula (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

FFF Enterprises in Temecula, CA seeks an administrative support member for the Intake and Authorizations department to handle follow-up calls with health plans and document activities in the system. The role also assists with benefit verifications, filing, and scanning patient packets while maintaining HIPAA compliance and professional conduct.

The ideal candidate has a High School Diploma or equivalent, strong communication skills, and proficiency in MS Office.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of general administrative experience.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality per HIPAA standards.
• Proficiency with Microsoft PowerPoint, Word, and Excel.
• Ability to prioritize multiple projects and meet deadlines.
• Detail‑oriented with high accuracy.
• Flexible to overtime and weekend/evening hours when needed.
• Ability to work independently and as part of a team.
• Basic understanding of Internet technologies.

Responsibilities

• Assist the Intake and Authorizations department with follow up calls to health plans.
• Document calls and statuses in Nufactor’s system of record.
• Assist with annual benefit verifications.
• File, organize, and scan patient packets.
• Uphold company policies, procedures, and regulatory requirements.
• Support teamwork and communicate progress, timelines, and issues.
• Maintain professional conduct and appearance.
• Identify solutions and share knowledge with others.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Attention to detail

Project prioritization

Team player

HIPAA confidentiality

Overtime flexibility

Independence

Problem solving

MS PowerPoint

MS Word

MS Excel

Internet basics

Education

High School Diploma or equivalent

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Internet technologies

Job description

Position Summary

This position provides support for the nufactor Intake and Authorizations department.

Essential Functions and Duties

• Assist the Intake and Authorizations department with follow up calls to health plans.
• Documents all calls and statuses in Nufactor’s system of record.
• Assist’s with annual benefit verifications.
• Assist in filing, organizing and scanning patient packets.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose.
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills, and Experience

Required Education:

• High School Diploma or equivalent

Preferred Knowledge:

• Prefer at least one (1) year of general administrative experience.

Required Skills:

• Excellent verbal and written communication skills and the ability to interact effectively with customers, co-workers, and management.
• Strong organizational skills including the ability to organize data and concepts into effective written presentations.
• Ability to perform work with a high degree of accuracy.
• Ability to prioritize and track multiple projects to ensure deadlines are met.
• Ability to participate on and work as an integral member of a team.
• Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.
• Ability, flexibility, and desire to work overtime as needed for special project completion and to participate in community projects and events that often occur during weekend and evening hours.
• Ability to work and make decisions independently and effectively with limited supervision and direction.
• Ability to respond to and recommend solutions to a wide variety of problems.
• Intermediate to advanced Microsoft PowerPoint, Word, and Excel skills.
• Basic understanding of Internet technologies.

Professional Certification:

None

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

Direct Reports

No

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Acknowledgement

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.

The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities, and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.