Assistant Housekeeping Manager (NE)

Gaylord Hotels; Kissimmee (FL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Relocation assistance

Bonus eligible

Job summary

Gaylord Hotels in Kissimmee, FL is seeking an entry level management professional to support day‑to‑day activities in Housekeeping, Recreation/Health Club and Laundry, ensuring guestrooms and public spaces are clean and well maintained.

The role works with staff to achieve inspections, meet budgets, and deliver guest satisfaction while maintaining operating efficiency. Relocation assistance is available and a bonus program applies.

Qualifications

• High school diploma or GED; 1 year experience in housekeeping or related area.
• Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assist in managing housekeeping operations and budgets.
• Coordinate with Front Desk on room status and guest priorities.
• Monitor stock and supplies; ensure proper inventory control.
• Supervise inspections of guestrooms and public spaces.
• Oversee linen inventory and guest supplies; order as needed.
• Provide guidance and feedback to staff to improve service performance.
• Handle guest problems or complaints with supervisor support.

Skills

Leadership

Budget management

Guest relations

Team supervision

Communication

Education

High school diploma

2-year Hospitality/Business degree

Job description

Additional Information

Relocation Assistance Available!

Job Number

26097658

Job Category

Housekeeping & Laundry

Location

6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range:

$25.77-$29.33 per hour

Bonus Eligible:

Y

Job Summary

Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Assisting in Managing Housekeeping Operations and Budgets

• Assists in all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.