Assistant Housekeeping Manager - $65,000 to $70,000 per Year

Salamander Hospitality, Llc; Aspen (CO); On-site; USD 65,000 - 70,000; Full time

Job summary

Aspen Meadows Resort is seeking an Assistant Housekeeping Manager to lead the housekeeping team, uphold brand standards, and ensure a clean, safe environment for guests. The role requires supervisory experience and strong communication to coordinate with Front Office, Engineering, and Events.

Salary ranges from $65,000 to $70,000 per year with benefits; candidates should be capable of managing shifts, budgets, and guest satisfaction across varied operations in Aspen.

Qualifications

• At least 2 years of progressive hotel experience or a 4-year college degree, or a 2-year college degree with 1+ year related experience.
• Supervisory experience required.
• Proficiency in Microsoft Office Suite; Opera, Profitsword and Nuvola experience preferred.

Responsibilities

• Oversee housekeeping operations to ensure guest rooms meet standards.
• Coordinate cross-department communication with Front Office, Guest Services, Engineering, Events, and Leadership.
• Schedule staff and manage payroll documentation, ensuring accurate, timely processing.
• Maintain inventory and equipment, ensuring cleanliness and safety across areas.

Skills

Leadership

Communication

Multitasking

Education

4-year college degree

2-year college degree

Tools

Microsoft Office Suite

Opera

Profitsword

Nuvola

Microsoft Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Housekeeping Manager - $65,000 to $70,000 per Year

Salary Range: $65,000.00 To $70,000.00 Annually

POSITION OBJECTIVE

The Housekeeping Assistant Manager is responsible for – with an attentive, friendly, efficient and courteous manner – ensuring the operation of the Housekeeping Department by providing all guests quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

ESSENTIAL JOB FUNCTIONS

• Uphold Aspen Meadows Resort (AMR) policies, brand standards, and Risk Management requirements; ensure guest privacy and security.
• Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, PMS reports, emails and/or phone calls; in an attentive, courteous and efficient manner. Follow up after resolution to ensure guest satisfaction.
• Housekeeping Assistant Manager must be able to do all daily tasks of a Room Attendant, Laundry Attendant, Houseperson, and Public Areas Attendant when needed. Such duties include: delivering guest requests, cleaning and servicing guest rooms and spaces, removing trash, clean and sanitize bathrooms, vacuum, mop floors, remove debris/ crumbs/ hair/other debris, clean and fold towels, ensure underneath beds and other furniture are clean, etc. These duties are not all inclusive and will be explained in further detail during the interview.
• Understand hospitality terms or have the ability to learn hotel terms in a quick and efficient manner.
• Foster strong cross-department communication with Front Office, Guest Services, Engineering, Events, and Leadership.
• Maintain flexibility to support operational needs by adjusting work schedules, covering shifts, and working varying hours, including weekends and holidays, as needed.
• Build, train, and motivate Housekeeping Service Professionals by fostering engagement and morale, providing ongoing coaching and development for both new hires and tenured staff, and holding team members accountable to AMR performance and service standards.
• Create housekeeping boards and properly open the department for the day, ensuring all assignments are accurate and ready.
• Carry and respond promptly on company devices (radios), ensuring professional and consistent communication etiquette.
• Plan and run daily pre-shift/lineups; communicate priorities, VIPs, special requests, and safety topics.
• Identify and coordinate special projects, weekly focus initiatives, and operational improvement opportunities to enhance efficiency, cleanliness, guest satisfaction, and overall department performance.
• Assign, monitor, and adjust daily workloads for Room, Public Area/Laundry, and House Attendants; verify completion.
• Maintain accurate room status in Opera; Balance and clear room status nightly; resolve any discrepancies. Advise changes in inventory such as ‘dropped rooms’ to the Front Office and Reservations Teams.
• Inspect guestrooms and public/back-of-house areas for cleanliness, condition, and standards; re-inspect VIPs; assist with cleaning when needed.
• Manage large turnarounds and special pre-arrival/in-house requests to meet timelines and quality targets.
• Identify issues as they arise, evaluate possible solutions, and take appropriate action to resolve problems quickly and effectively while maintaining smooth daily operations.
• Maintain orderly carts, closets, laundry, stairwells/landings, and service areas; close the department with keys, stock, and spaces secured.
• Administer Lost & Found per AMR policy.
• Ensure proper storage, issuance, and security of supplies and amenities; maintain par levels, conduct monthly and quarterly inventory counts, and assist with ordering to ensure adequate inventory levels.
• Manage purchase orders and reconcile vendor invoices, ensuring expenses align with budget and forecast expectations in partnership with Rooms and Accounting.
• Drive preventive “CARE” programs (e.g., floor care, deep cleans, mattress rotations) and keep detailed records.
• Maintain key control and department radios/devices, model proper radio etiquette and responsiveness.
• Generate, track, and follow up on maintenance work orders through Nuvola; monitor OOO rooms and update departments.
• Schedule staff to forecast and productivity targets; review hours and submit timely, accurate payroll with required documentation, and ensuring breaks for all team members.
• Enforce safety compliance and lead emergency responses per AMR and local procedures.
• Ensure consistency with departmental opening and closing procedures.
• Oversee the closing of the department at the end of the day; ensuring the Attendants’ carts and linen/ control closets are clean and restocked and orderly, the laundry facility is organized, and keys are returned.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned according to Salamander Hotels & Resorts and affiliated partner program policies and standards. Assist with cleaning where necessary to ensure high cleanliness levels.
• Assist in maintaining and controlling all housekeeping and guestroom equipment and/or facilities/ amenities.
• Foster a culture of accountability, teamwork, and continuous improvement while ensuring the department operates efficiently and delivers exceptional guest experiences.
• Assist in reviewing worked hours and completing payroll on a timely basis. Provide required documentation to Accounting and/or Human Resources.
• Prepare and conduct housekeeping recruitment interviews as required. Follow hiring procedures according to Salamander Hotels & Resorts policies.
• Ability to recruit, interview, train, counsel, and complete/issue performance evaluations.

EDUCATION/EXPERIENCE

• At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
• Supervisory experience required.
• Must be proficient in Microsoft Office Suite and Microsoft Teams; Opera, Profitsword and Nuvola platform experience preferred.

REQUIREMENTS

• Must demonstrate strong verbal and written communication skills, with the ability to interact professionally and courteously with employees and guests at all levels. Responsibilities include professionally addressing and resolving guest concerns, completing requests, and communicating operational updates across departments through in‑person conversations, text messages, Microsoft Teams, phone calls, and email. This role requires timely, accurate, and service‑focused communication to ensure smooth coordination and consistent guest satisfaction.
• Must be able to navigate a computer and smartphone, up to and including: opening, using, and closing applications; completing digital tasks needed for daily work assignments; communicating on such devices
• Must be able to clean rooms and public areas when necessary in accordance with AMR standards.
• Comply with Salamander Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Maintain high standards of personal appearance and grooming, including nametag and pin.
• Maintain regular attendance as required by scheduling, which will vary according to the business needs of the hotel.
• Maintain an attentive, friendly, helpful, and courteous demeanor and approach to all guests, managers, and fellow Service Professionals.
• Must be effective at listening to, understanding, and clarifying concerns raised by Service Professionals and guests.
• Must be effective in handling problems identified or brought to attention; including anticipating, preventing, identifying, taking ownership of, and resolving problems as necessary.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and evaluate complex information, data, etc. from various sources and/ or platforms to meet appropriate objectives.
• Attend all hotel required meetings and trainings.
• Must be able to cross-train in other hotel related areas.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

PHYSICAL DEMANDS

• Long hours are sometimes required.
• Must be able to work in a fast-paced environment.
• Frequent lifting, pushing, pulling, and carrying of items up to 25 lbs (linen bags, cleaning supplies, small furniture).
• Occasional lifting or moving of heavier items up to 50 lbs with assistance.
• Frequent bending, stooping, kneeling, and stretching to clean guestrooms, bathrooms, and public spaces.
• Ability to get from the ground floor to a second floor, along with required supplies, to complete duties when elevators are not a present option in the building.
• Visual acuity to check cleanliness and detect imperfections.
• Must be able to hear and respond to guest requests, alarms, and radios/devices.

WORK ENVIRONMENT

• Service Professionals are required to perform tasks that involve prolonged standing, walking, bending, reaching and lifting.
• The department requires the safe operation of housekeeping equipment and handling of cleaning chemicals and supplies in accordance with the established safety standards.
• Work is performed in both guest facing and back of the house areas, which may include exposure to varying temperatures, noise levels and frequent interruptions.
• The demands of the department include adherence to quality, safety and service protocols, as well as the ability to manage workload fluctuations depending on occupancy.
• Service Professionals are expected to demonstrate professionalism, teamwork and commitment to maintaining a clean, orderly and welcoming environment at all times.

RECEIPT AND ACKNOWLEDGEMENT

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
• I have read and understand this job description:

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&DD are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment; part-time and on-call employees can qualify to participate in a 401 (k) plan after two consecutive years of working at least 500 hours or working 1000 hours in one year. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug‑free workplace and participant E‑Verify.