Assistant Housekeeping Manager

Four Seasons Hotels and Resorts; Teton Village (WY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading luxury hotel brand seeks an Assistant Housekeeping Manager who will supervise the Housekeeping and Laundry Departments. The role includes conducting training, monitoring daily assignments, and ensuring guest satisfaction. This position requires a blend of leadership skills, a college degree in hotel management, and a tech-savvy approach to housekeeping operations.

Benefits

Discounted housing available

Employee Travel Program

Medical, dental, and vision insurance for family

5 Weeks PTO

Retail, spa, and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Qualifications

• Leadership and supervisory experience
• Tech savvy with systems, experience with Excel
• Ability to read and speak English clearly, Spanish is a plus

Responsibilities

• Supervises employees in Housekeeping and Laundry Departments
• Conducts performance evaluations and disciplines when needed
• Resolves guest complaints with high hospitality standards

Skills

Leadership

Interpersonal skills

Communication

Tech savvy

Problem-solving

Education

College degree in hotel/restaurant management

Tools

Excel

Job description

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Responsibilities

• Supervises employees of the Housekeeping and Laundry Departments while Overseeing the day-to-day operations.
• Interviews, trains, and schedules employees. As well as conducts performance evaluations and disciplines employees when needed.
• Conducts orientation & tracks training of new employees, insuring assimilation of company policies, company service standards, laundry procedures, and demonstrating use and maintenance of equipment, including safely operating those machines as well as proper chemical knowledge and use.
• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
• Ensure communication and follow-up on any problems, guest requests or special requirements.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
• Create a motivating work environment.
• Conduct daily briefing meetings sharing information on upcoming arrivals, owner requirements, glitches and any other informational items needed to ensure the operation is efficient, quality and productive
  
  

Preferred Qualifications

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.
• College degree preferably specializing in hotel/restaurant management.
• Proven leadership and supervisory experience.
• Tech savvy with Excel and systems. Requires knowledge of the ability to operate computer equipment.
• Ability to read and speak English in a clear manner. Spanish is a plus.
• Successful candidate must possess legal work authorization in the United States
• Candidates must have excellent personal presentation and interpersonal skills.
  
  

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage
  
  

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

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