Assistant Housekeeping Manager

Concord Hospitality Enterprises; Norfolk (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

As an Assistant Housekeeping Manager at a leading hospitality company, you will oversee housekeeping operations, ensuring high cleanliness standards are met and guest satisfaction is prioritized. You will lead a team, conduct training, handle complaints, and work in a supportive workplace committed to personal growth and diversity.

Benefits

Medical/dental/vision plans

Life insurance

401K

Tuition assistance

Discounted hotel rates

Career development opportunities

Qualifications

• Experience in housekeeping management.
• Ability to handle guest complaints effectively.
• Knowledge of cleanliness standards and procedures.

Responsibilities

• Supervise up to 16 Room Care Attendants.
• Ensure guest satisfaction through cleanliness and attentive service.
• Inspect guest rooms and public areas daily to ensure cleanliness standards.

Skills

Supervision

Customer Service

Teamwork

Attention to Detail

Safety Standards

Job description

Description

As an Assistant Housekeeping Manager, you will:

1. Always provide the highest quality of service to the customer.
2. Supervise up to 16 Room Care Attendants.
3. Deal promptly and effectively with guest complaints and requests.
4. Inspect guest rooms and public areas daily to ensure cleanliness standards.
5. Conduct ongoing training for housekeeping employees to enhance their skills and knowledge.
6. Promote teamwork and boost employee morale.
7. Assist in running pre-shift meetings, distribute keys and assignments, and ensure grooming standards are met.
8. Communicate policies and procedures for housekeeping and special cleaning projects.
9. Maintain cleanliness and organization of linen rooms, laundry areas, lost and found, storage rooms, employee break rooms, and Guest Room Attendant’s carts.
10. Ensure all rooms are ready daily and maintain key control.
11. Ensure guest satisfaction through cleanliness and attentive service.
12. After demonstrating ability to handle increased workload, clean additional guest rooms for extra pay.
13. Check fixtures, television, radio, and HVAC equipment for proper operation.
14. Set heating/cooling and radios to appropriate settings.
15. Inspect rooms for maintenance needs and report repair requests.
16. Perform daily cleaning duties, including changing bedspreads, blankets, mattress pads, and shower curtains.
17. Log rooms cleaned on daily reports.
18. Fold terry and linens while waiting for rooms to be ready.
19. Operate laundry equipment and maintain cleanliness of public areas.
20. Wear proper uniform at all times according to appearance standards.
21. Have thorough knowledge of emergency procedures.
22. Practice safety standards at all times.
23. Be able to move luggage, packages, or furniture weighing up to 40 lbs.

Benefits of Working for Concord Hospitality

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short/long-term disability, 401K, tuition assistance, discounted hotel rates, and career development opportunities.

Why Concord?

We invest in our associates through training and development at all levels. Our "Associate First" culture supports personal growth within and outside the workplace. We value work-life balance, diversity, and excellence in customer service. Concord is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! We celebrate our team with our national cheer: "We Are Concord!" We are committed to diversity and inclusion, aiming to be a "Great Place to Work for All."

Salary Range: $50,000 - $60,000 annually.

Equal Opportunity Employer

This employer complies with federal employment laws and provides applicants with their rights. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality