Assistant Housekeeping Manager

Hotel 48LEX New York; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Hotel 48LEX New York is seeking an Assistant Housekeeping Manager to oversee housekeeping operations, ensuring compliance with guest service and quality standards. This role involves managing staff performance, resolving guest inquiries, and preparing schedules based on occupancy. Candidates should have at least one year of supervisory experience in housekeeping and preferably hold a high school diploma. Benefits include health insurance, paid time off, and travel discounts.

Qualifications

• One year previous housekeeping supervisor experience required.

Responsibilities

• Manage housekeeping operations according to guest service and quality standards.
• Interview, select, train, schedule and coach associates.
• Inspect guest rooms and public areas for cleanliness.
• Prepare schedules based on occupancy.
• Comply with internal audit standards and manage departmental expenses.

Skills

Housekeeping management

Staff training and development

Customer service

Inventory management

Education

High School diploma or equivalent

Job description

Opportunity: Assistant Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• One year previous housekeeping supervisor experience required.

HHM Hotels Benefits And Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It