Assistant Housekeeping Manager

Four Seasons; New York (NY); On-site; USD 78,000 - 80,000; Full time

Job summary

Four Seasons is seeking a Housekeeping Assistant Manager for their luxury hotel in Manhattan. The candidate will ensure cleanliness of guest accommodation while managing daily operations and staff training. This position offers a competitive salary and benefits within a supportive work environment where excellence is celebrated.

Benefits

Competitive salary and a comprehensive benefits package

Complimentary accommodation at other Four Seasons Hotels

Complimentary employee meals

Paid holidays, vacation, and sick days

Qualifications

• Two to three years of progressive managerial experience in a luxury hotel.
• Ability to manage in a unionized environment.
• Strong training and supervisory skills.

Responsibilities

• Ensure guest accommodations are maintained in a spotless condition.
• Establish and control planned cleaning schedules.
• Assist Supervisors with training and supervision of Housekeeping staff.

Skills

Organizational skills

Leadership

Interpersonal skills

Communication

Education

Completion of Post Secondary Education in Hospitality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

OPERA PMS

HotSOS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

About the role:

The Housekeeping Assistant Manager ensures our guest accommodation, and all areas front and back of house, are maintained in a spotless condition. They manage the day-to-day operations of the Housekeeping Department, establish and control cleaning schedules, and work closely with the Front Office to ensure guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervising Housekeeping staff and take responsibility for the Department in the absence of the Director or Assistant Director of Housekeeping.

What you will bring:

The ideal candidate will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills. Demonstrated ability to lead a multicultural team is essential, along with solid business acumen and a passion for service. Strong training and supervisory skills are required, along with previous experience in a fast-paced managerial role within a Housekeeping department.

Preferred qualifications & skills:

• Two to three years of progressive managerial or supervisory experience in a luxury hotel with Housekeeping experience
• Experience managing within a unionized work environment
• Strong organizational and communication skills
• Ability to multi-task on several assignments simultaneously
• Proficiency with computer equipment and programs
• Experience with Microsoft Word, Excel, Outlook, OPERA PMS, and HotSOS
• Excellent written and verbal English communication skills
• Additional language skills are a plus for career growth
• Post-secondary education in Hospitality or a related field

Who We Look For:

We seek employees who share the Golden Rule—treating others as we would like to be treated. We value individuals passionate about excellence, who bring enthusiasm to everything they do.

At Four Seasons, we pride ourselves on a supportive and inclusive work environment where employees are valued and appreciated for their dedication. Join us to work with some of the best in the hospitality industry, providing exceptional service and unforgettable experiences.

If you're seeking a challenging and rewarding hospitality career and are passionate about delivering outstanding service, we want to hear from you.

What we offer:

• Competitive salary and comprehensive benefits package
• Market-leading pay, Medical, Dental, Vision, and Retirement Savings Plan
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Special rates on culinary, retail, and wellness experiences

Schedule & Hours:

This is a full-time, on-site role.

Compensation:

$78,000 - $80,000 annual salary

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, visit: EEOC Poster