Assistant Housekeeping Manager

Four Seasons Hotel and Resorts Gruppe; Kailua CDP (HI); On-site; USD 73,000 - 76,000; Full time

Job summary

Join a forward-thinking company that values excellence and genuine hospitality at its core. As a Housekeeping Assistant Manager, you will play a pivotal role in shaping guest experiences by overseeing the housekeeping operations in a breathtaking oceanfront resort. This position offers the chance to lead a dedicated team, conduct training, and ensure that every guest's stay is memorable. With a commitment to employee development and a robust benefits package, this is an opportunity to thrive in a supportive environment. If you are passionate about hospitality and eager to make a difference, we invite you to become part of our 'ohana.

Benefits

On-site Physical Therapist

24-hour access to gym

Holiday, vacation, and sick pay

Robust benefit plan

Company match 401K plan

Laundered employee uniform

Free employee meals

Complimentary stays at Four Seasons worldwide

Training and development opportunities

Employee recognition programs

Qualifications

• Previous housekeeping experience preferred.
• Legal work authorization in the United States.

Responsibilities

• Oversee Housekeeping operations and manage staff performance.
• Handle guest requests and ensure high-level hospitality.
• Manage department expenses and ensure cleanliness standards.

Skills

Housekeeping Management

Staff Training

Guest Relations

Scheduling

Education

High School Diploma

Hospitality Management Degree

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we value recognizing familiar faces, welcoming new ones, and treating everyone with respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions. We believe life is richer when we truly connect with people and the world around us.

About the location:

Oceanfront splendour in harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is ideal for island adventures. The spirit of Hawaii, from its traditions to its art, informs every detail of our retreat.

HOUSEKEEPING ASSISTANT MANAGER

Four Seasons Resort Hualalai seeks a Housekeeping Assistant Manager who shares a passion for excellence and infuses enthusiasm into their work. This role offers the opportunity to shape guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in every interaction. Work authorization is required.

WHAT YOU’LL DO

• Oversee the Housekeeping operation, including managing staff, conducting training, scheduling, and performance evaluations.
• Conduct orientation and track training for new employees, ensuring understanding of policies, standards, and equipment use, including chemical safety.
• Schedule daily work, monitor progress, inspect rooms, and coach staff to meet standards. Coordinate work orders and ensure rooms are ready for sale.
• Monitor performance of House Attendants, ensure sufficient supplies, and check cleanliness of guest areas.
• Handle guest requests and problems, providing high-level hospitality and professionalism.
• Manage department expenses, including labor, supplies, and maintenance costs. Reconcile transactions and inventory.
• Ensure safety, security, and satisfaction of guests and staff, responding swiftly to emergencies.
• Manage a team of Room and House Attendants, including interviews, training, scheduling, and evaluations.
• And more!

WHAT TO BRING

• Legal work authorization in the United States.
• Previous housekeeping experience preferred.
• Weekend and holiday availability is required.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $73,000 - $76,000
• On-site Physical Therapist
• 24-hour access to indoor and outdoor gym
• Holiday, vacation, and sick pay
• Robust benefit plan
• Company match 401K plan
• Laundered employee uniform
• Free employee meals prepared by our culinary team
• Complimentary stays at Four Seasons worldwide
• Training and development opportunities
• Employee recognition programs

Learn more about working at Four Seasons Resort Hualalai:

• Facebook: https://www.facebook.com/FourSeasonsResortHualalai
• Instagram: https://www.instagram.com/fshualalai/
• Twitter: https://twitter.com/FSHualalai

We look forward to your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC information, visit: EEOC Poster