Assistant Housekeeping Manager

benchmark; Georgia; On-site; USD 45,000 - 59,000; Full time

Job summary

The Houston Marriott Westchase, part of Pyramid Global Hospitality, seeks an Assistant Housekeeping Manager to lead daily operations for a 604-room full-service property. You will supervise housekeeping and laundry teams, ensure Marriott cleanliness standards, and support the transition to the Power M PMS.

Strong leadership, adaptability, and attention to detail are essential. This non-exempt role offers shift flexibility, 45 hours per week, and the opportunity to drive service excellence across

Qualifications

• Non-Exempt position
• 45 hours per week, including weekends and holidays
• Supervises a diverse team of 50-60 employees across multiple job classifications
• Adapts to PMS transition to Power M and supports training during changeover

Responsibilities

• Oversee daily housekeeping operations for a 604-room property, ensuring brand cleanliness and service standards across guest rooms and public areas.
• Inspect 50-60 rooms daily to verify quality and respond to any issues.
• Coordinate room status in the PMS and Power M with Front Office; ensure accurate room status and reporting.
• Coach and mentor Room Attendants and Supervisors in real time based on inspections and actions.
• Coordinate deep-cleaning projects and preventive maintenance with Engineering; manage lost-and-found per policy.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Houston Marriott Westchase is one of the largest full‑service Marriott hotels in Houston. As a premier business‑friendly and event‑focused property, we offer over 604 guest rooms, with more than 43,000 square feet of event space, as well as the Republic Grill Restaurant, the Republic Lounge for evening cocktails, and an on‑site Starbucks for a quick grab‑and‑go coffee located inside our Gift Shop. We are conveniently located in the Westchase District, just 3 miles south of Memorial City Mall, off of Beltway 8 and Westheimer. Our prime location and our friendly and positive atmosphere make us an ideal place for guests - as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

The Assistant Housekeeping Manager is responsible for the daily leadership and oversight of the Housekeeping and Laundry departments at a 604‑room, full‑service Marriott property. Working in direct support of the Director of Housekeeping, this role ensures consistent delivery of Marriott brand cleanliness and service standards across all guest rooms, public areas, lobby spaces, and back‑of‑house laundry operations.

This is a Non‑Exempt position scheduled for 45 hours per week, including weekends and holidays, with shift flexibility based on hotel occupancy demands. This position directly supervises a diverse team of 50-60 employees across multiple job classifications and is accountable for daily room inspections, workforce scheduling, payroll administration, incentive program management, budget oversight, and effective communication across all levels of the organization.

Note: The property will be transitioning its Property Management System (PMS) to Power M this year. The selected candidate must be comfortable operating in the current PMS while adapting to the Power M platform. Resilience, flexibility, and fast learning are essential. The candidate may also support team training during the changeover period.

HOTEL HOUSEKEEPING MANAGER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING;

Housekeeping Operations

• Oversee the daily cleaning, servicing, and inspection of all guest rooms and public areas.
• Personally inspect 50-60 rooms per day to verify brand cleanliness and quality standards are consistently met.
• Manage room status accuracy in the PMS (and Power M upon transition) in close coordination with the Front Office team.
• Coach Room Attendants and Supervisors in real time based on inspection results; follow up on all corrective actions.
• Coordinate deep‑cleaning projects and preventive maintenance walkthroughs with the Engineering department.
• Manage lost‑and‑found procedures in compliance with brand and property policies.

Laundry Operations

• Oversee all on‑property laundry operations, including processing of linen, and terry for a 604‑room property.
• Manage laundry production schedules to maintain adequate linen par levels based on daily occupancy and group demand.
• Monitor laundry equipment performance; coordinate maintenance and repair needs with Engineering promptly.
• Track linen and terry inventory, manage replacement cycles, and control loss and waste.
• Ensure proper chemical ha