Assistant Housekeeping Manager

Yellowstone Club; Big Sky (MT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for an Assistant Housekeeping Manager to join their Residential Services team. This full-time role in scenic Big Sky, Montana, involves supporting the Housekeeping Managers in delivering exceptional service and maintaining the highest cleanliness standards in luxury residences. Ideal candidates will possess strong communication skills and a passion for hospitality, ensuring every member and guest receives outstanding service. Join a dynamic team that values professionalism and fosters a positive work environment, while enjoying great benefits and a supportive community.

Benefits

Free transportation to and from Bozeman

Medical, Dental, Vision Insurance

Discounted Ski Pass

Employee Ski Days

Complimentary shift meals

401k eligibility and bi-weekly match

Access to onsite fitness center 24/7

Discounted Employee Housing

Discounts to over 1000 retailers

End of season Employee Appreciation Day

Qualifications

• 2+ years supervisory experience in housekeeping or janitorial fields.
• Strong communication and analytical skills are essential.

Responsibilities

• Assist in managing operations of the Housekeeping department.
• Ensure outstanding service and maintain high cleanliness standards.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Analytical Skills

Problem Solving

Multi-tasking

Education

High School Diploma or GED

Vocational Training

Undergraduate Degree in Hospitality Management

Tools

Microsoft Office

Smartphones

Computers

Email

Job description

Yellowstone Club’s Residential Services department is seeking candidates for an Assistant Housekeeping Manager. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the Assistant Housekeeping Manager is to assist the Housekeeping Managers with all responsibilities included in leading a first-class housekeeping team. It is the duty of the Assistant Housekeeping Manager to aid the Housekeeping managers in overseeing the overall operation of the department and the day-to-day implementation of those policies, procedures, and programs that will ensure a well-managed, well-maintained residence within established management, operating, and fiscal policies. The ability to effectively communicate with homeowners and members of other departments is critical.

Major Responsibilities

• Ensure that each Member and guest receives outstanding service in a friendly environment, which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge, and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests, and ensure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests. In an accident or emergency, immediately seek medical attention and contact your direct manager, the Director of Housekeeping, or Human Resources.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Assist the Housekeeping Managers with managing all operations of the Housekeeping department.
• Provide training, coaching and counseling to all housekeeping employees.
• Participate in the recruitment, vetting, and onboarding of all new hires.
• Effectively take direction from Housekeeping Managers and Executive Housekeeper.
• Create and edit monthly, weekly and daily schedules for the entire team ensuring both operational and financial responsibilities are being met to both the club and membership.
• Assist Housekeeping Managers in ensuring that assignment sheets are organized and uploaded ensuring revenue optimization through our billing process.
• Lead regular inspections of the homes with a critical eye to ensure adherence to our cleanliness and operating standards while maintaining owner preferences.
• Clean private homes at a level that meets the highest standards in the Hospitality industry.
• Oversee staff to ensure crews are utilizing department practices for consistency and efficiency.
• Cultivate and maintain quality relationships with other departments, owners, renters and vendors to ensure positive current and future business.
• Converse with the Membership and guests in a hospitable and professional manner.

Other Duties and Responsibilities

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education Required

• High school diploma, GED or vocational training or job-related course work
• 2 years plus of supervisory experience in housekeeping or janitorial fields; hospitality setting desired, but not required
• Intermediate level of Microsoft Office systems
• Demonstrate strong verbal/written communication, interpersonal, and analytical skills
• Capable to manage multiple priorities, work independently and take initiative
• Ability to work collaboratively in a fast paced environment
• Experience and ability to drive in demanding winter and mountainous conditions

Experience/Education Preferred

• Undergraduate degree in Hospitality Management or a related field.
• Proven experience using communication and organizational skills to accomplish goals.

Certificates & Licenses

• Valid US Driver’s License

Computer Skills

• Proficiency in basic technology including smartphones, computers, and email.
• Proficiency in Microsoft Office systems.

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk and/or hear. The employee is frequently required to lift up to 25 pounds. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to stand and walk, climb or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned. The employee is regularly required to drive a company vehicle, always maintaining safety and compliance with Yellowstone Club policies and the laws of the state of Montana.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Medical, Dental, Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.