Assistant Head Teller/Backup CSR

ADP, Inc.; Attalla (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Vision

Vacation

Holidays

Sick Leave

401k

Extended Sick Leave

Job summary

ADP, Inc. is seeking an Assistant Head Teller/Backup CSR in Attalla, AL. The role involves cashing checks, deposits, issuing cashier checks, and reconciling the cash drawer daily. You will balance funds, record transactions, and promote bank services while maintaining security of records and negotiables.

The backup CSR duties include explaining financial services, handling inquiries, retrieving credit records, and executing wire transfers. Strong communication and integrity are essential.

Qualifications

• Six months bank teller experience with low losses.
• High school diploma or equivalent required.
• Experience working with the public preferred.

Responsibilities

• Handle cash transactions and deposits accurately.
• Issue cashier checks and verify information for releases.
• Balance cash drawer daily and maintain secure negotiables.
• Promote bank services to customers and assist CSR duties.
• Record transactions in banking system and generate receipts.
• Assist Head Teller with schedules and training, as needed.
• Answer customer questions and resolve issues.
• Perform wire transfers of funds.

Skills

Excellent verbal communication

Customer service

Friendly demeanor

Managerial skills

Mathematics

Integrity

Calm under pressure

Education

High school diploma

Job description

Assistant Head Teller/Backup CSR

Assistant Head Teller Duties/Responsibilities:

• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues bank cashier checks.
• Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
• Records transactions into banking system, producing computer-generated receipts.
• Maintains proper currencies and coins in bank drawers.
• Balances all monies in cash drawer at the end of each business day.
• Calculates daily transactions using appropriate technology, which may include computers or adding machines.
• Demonstrates a helpful and friendly attitude.
• Identifies and capitalizes on opportunities to sell or promote new bank services.
• Maintains the teller area to ensure the safety of all negotiables and confidential records.
• Performs other related duties as assigned.
• Assists the Head Teller with the following:
• Assigns duties and work schedules to workers to ensure efficient functioning of department.
• Continued training of employees in customer service and banking procedures in the teller department.
• Approves checks for payment
• Addresses customer complaints.
• Examines tellers’ reports of daily transactions for accuracy.
• Orders money for branch from the Gadsden office.
• Counts and records currency and coin in vault.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Prepares composite reports from individual reports of subordinates.
• Maintains harmony among workers and resolves grievances.

Back up CSR Duties/Responsibilities :

• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Debit Cards, and other available products and services.
• Answers customer questions and investigates and corrects errors, following customer and establishment records.
• Obtains credit records from credit reporting agency
• Executes wire transfers of funds.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Thorough understanding of customer service.
• Ability to remain friendly.
• Excellent managerial skills.
• Above average knowledge of fundamental mathematics.
• Ability to be trustworthy and act with integrity.
• Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience:

• Six month’s experience as a bank teller with little to no losses to the bank.
• High school diploma or equivalent required.
• Previous experience working directly with the public is preferred.

Physical Requirements:

• Must be able see, hear, and speak.
• Must be able to lift boxes of coin and bags of currency.
• May need to stand for long periods of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits:

• Medical
• Dental
• Life Insurance
• Vision
• Vacation
• Holidays
• Sick Leave
• 401k
• Extended Sick Leave

Schedule:

• Monday 8-4:30 (1 hour lunch)
• Tuesday 8-4:30 (1 hour lunch)
• Wednesday 8-1 (rotating)
• Thursday 8-4:30 (1 hour lunch)
• Friday 8-5 (1 hour lunch)
• Saturday 8-12 (rotating)