Assistant Guest Services Manager

Auberge Resorts, LLC; Lincoln (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Auberge Resorts, LLC seeks an experienced Guest Services Manager for its Lincoln location. The ideal candidate will excel in providing exceptional hospitality, leading a team, and enhancing overall guest experiences through effective coordination and communication. If you're passionate about creating memorable moments for guests, we invite you to join our dedicated team.

Qualifications

• Substantial experience in guest-facing roles in hospitality.
• Proven track record in supervisory positions.
• Strong communication and interpersonal skills.

Responsibilities

• Manage day-to-day guest services operations.
• Train and motivate guest services staff.
• Address guest inquiries and concerns.

Skills

Guest service

Leadership

Communication

Problem-solving

Interpersonal skills

Job description

Company Description

Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

Job Description

Be the architect of unparalleled hospitality experiences, overseeing a dedicated team to ensure every guest feels not just welcomed, but truly at home from arrival to departure.

• Manage the day-to-day operations of the guest services department, ensuring a seamless and welcoming experience for guests through efficient coordination of tasks, staff, and resources.
• Lead, train, and motivate guest services staff, providing guidance on service standards, communication skills, and conflict resolution to maintain a high level of professionalism and guest satisfaction.
• Act as a point of contact for guests, addressing inquiries, concerns, and special requests promptly, and ensuring a personalized and positive experience throughout their stay.
• Foster effective communication and collaboration with other hotel departments, such as housekeeping, reservations, and maintenance, to ensure a seamless and integrated approach to guest services and overall hospitality.
• Collect and analyze guest feedback, reviews, and surveys, using this information to identify areas for improvement, implement changes, and contribute to enhancing overall guest satisfaction.

Qualifications

• Substantial experience in guest-facing roles within the hospitality industry, showcasing a proven track record of providing exceptional guest service and handling a variety of guest-related situations.
• Previous experience in a supervisory or leadership role, demonstrating the ability to lead, motivate, and develop a team of guest services professionals.
• Strong communication and interpersonal skills, with the ability to effectively interact with guests, staff, and other departments, ensuring clear and positive communication channels.
• Exceptional problem-solving skills and the ability to make decisions quickly and effectively in high-pressure situations, contributing to a smooth and enjoyable guest experience.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.