Assistant Guest Services Manager

Four Seasons Hotels and Resorts; Beverly Hills (CA); On-site; USD 74,000 - 80,000; Full time

Job summary

A leading hotel in Beverly Hills is seeking an Assistant Guest Services Manager to enhance the guest experience. The role involves overseeing the Bell and Driveway staff, ensuring high-quality service, and requires prior management experience in luxury environments. Join a respected team dedicated to exceptional hospitality and employee culture.

Benefits

Robust benefit plan

Opportunities for career growth

Recognition for excellence

Qualifications

• 3-5 years previous Rooms Division Management experience required.
• Experience in a luxury, fast-paced environment preferred.
• Must have authorization to work in the United States.

Responsibilities

• Direct and oversee activities of Bell and Driveway staff.
• Ensure smooth and efficient operations of guest services.
• Deliver high levels of personalized service to guests.

Skills

Leadership

Guest Service

Operations Management

Problem Resolution

Education

Rooms Division Management Experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep. Assistant Guest Services Manager

Full-time

Beverly Wilshire a Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for an Assistant Guest Services Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Assistant Guest Services Manager reports to the Guest Services Manager. Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities

This position is responsible for directing and controlling the activities of the Bell Staff and Driveway Staff.

• Leadership & Operations:

  • Direct and oversee the activities of the Bell and Driveway staff, ensuring smooth and efficient operations.
  • Interview, hire, and schedule Valet Parking staff to optimize guest service while adhering to budgetary guidelines.
  • Supervise and train staff on their responsibilities, conduct performance evaluations, and administer disciplinary actions as needed.
  • Act as a liaison between the house car operations and hotel management, ensuring efficient service.

• Guest Service & Safety:

  • Deliver a high level of personalized, friendly, and courteous service to all guests.
  • Ensure all vehicles and keys are handled with care and properly secured.
  • Professionally address and resolve guest complaints or concerns regarding parking, keeping the Rooms Division Manager informed of any issues and actions taken.
  • Respond promptly and appropriately to hotel emergencies or safety situations.

• Financial Oversight & Accuracy:

  • Ensure accurate collection and posting of all parking charges, implementing controls to maximize revenue and profits.
  • Coordinate the use of off-site garages when necessary and oversee proper reconciliation of charges.
  • Maintain accurate payroll records and ensure timely submission.

• Collaboration & Coordination:

  • Collaborate with the concierge team to coordinate guest services, including handling vehicles, luggage, and special requests.
  • Work closely with other hotel departments, particularly Sales and Catering, to accommodate special guest or group parking needs.
  • Ensure valet staff are fully familiar with the hotel’s facilities, services, and city landmarks to assist guests effectively.

• Administrative & Additional Duties:

  • Supervise valet runners, lead staff, and doormen, ensuring accurate payroll and scheduling.
  • Oversee guest vehicle damage incidents with professionalism, ensuring they are properly documented and resolved.
  • Perform additional tasks or projects as assigned by hotel management.

Preferred Qualifications and Skills

Three to five years previous Rooms Division Management experience required. Preferred candidate should have experience in a luxury, fast paced environment. Candidate must have authorization to work in the United States.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Salary Range: $74,000.00 - $80,000.00

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf