Assistant Guest Services Manager

Evolution Parking & Guest Services; Austin (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

A specialized valet service provider in Austin, Texas, is seeking an Assistant Guest Services Manager to oversee valet operations. The role involves coordinating staff, ensuring quality guest service, and maintaining high standards of professionalism. Successful candidates will have experience in valet services, strong customer service skills, and a valid US driver's license. This position provides potential for advancement within the company.

Qualifications

• Experience in valet parking required.
• Valid US Driver's License necessary.
• 2+ years in a management position.
• Experience with customer service is important.

Responsibilities

• Assist in coordinating valet operations.
• Ensure outstanding service and professionalism are maintained.
• Conduct daily huddles and manage break schedules.

Skills

Customer service skills

Excellent communication

Technology proficiency

Organizational skills

Attention to detail

Education

Associate's Degree or High School Diploma/GED

Tools

HRIS platforms (e.g., ADP)

Job description

About Our Company

Evolution Parking & Guest Services is America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

There is a distinction between customer service and guest hospitality. We understand this and have established a company philosophy and operational platform with an unprecedented focus on talent selection, guest service training and quality performance.

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

• Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
• Assist the Guest Services Manager in coordinating all activities related to valet operation.
• Recommend measures to improve performance, guest satisfaction, and increase efficiency.
• Perform Evolution and Forbes Standards training as required.
• Assist the Guest Service Manager in conducting the “Daily Huddle” during all shifts.
• Authorize and manage break schedules and other shift options as required.
• Ensure standards of professionalism and cleanliness are always maintained.
• Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
• Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations.
• Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
• Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
• Motivate and persuade team members to provide exceptional service.
• Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
• Prepare schedules and compile payroll data as requested by the Guest Services Manager.
• Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
• Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
• Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
• Other duties as assigned.
• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.