Assistant Guest Service Mgr FT

kj; Waynesboro (GA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision insurance

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market in Waynesboro, GA is seeking a friendly cashier/guest service clerk to maintain front porch service standards and support daily operations.

You will train hosts, manage cash and invoices, and respond to guest needs with professionalism. This role supports store managers and fosters a positive guest experience in a fast-paced, family-owned environment.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift up to 25 lbs occasionally and 15 lbs constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain front porch guest service standards per policy.
• Collaborate with Store Manager and Guest Service Manager to ensure appropriate service levels within labor guidelines.
• Train cashiers to call additional hosts as needed for guest needs.
• Handle guest requests, refunds, loans, pickups, voids, and approvals promptly and professionally.
• Keep front porch clean, neat, and free of debris; ensure parking lot is clear of debris and carts.
• Be a positive role model in speech, appearance, and integrity.
• Block unused check lanes when not in use and enforce front porch policies.
• Monitor and enforce asset protection and shrink control policies.
• Provide training and direction to hosts not meeting standards.
• Communicate issues to guest service manager and provide on-the-job feedback to hosts.
• Prepare weekly cash reports and maintain sales-related information.
• Process invoices and transfers; handle beer/wine payments.
• Perform cash-related tasks and ensure accurate daily cash counts.
• Manage cash office security and cashier tills; maintain supplies.
• Monitor Operator Activity Report and perform cash till audits as needed.
• Carry out other duties assigned by management.

Skills

Friendly personality

Teamwork

Lifting up to 25 lbs

Reading comprehension

Front porch operations

Supervision

Multi-tasking

Guest service

Age 18+

Stamina

Math skills

Computer skills

Job description

Overview

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Responsibilities

1. 1. Maintenance of Guest Service Standards
   • a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
   • b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
   • c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
   • d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
   • e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
   • f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
   • g. Ensures all unused check lanes are blocked off when not in use.
   • h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
2. 2. 2. Training and Development of Front porch Hosts
   • a. Provides training and direction to hosts not meeting the front porch standards.
   • b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
   • c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
3. 3. 3. Sales, Cash and Invoice Accounting
   • a. Prepare weekly cash report and accompanying documentation.
   • b. Maintain sales related information.
   • c. Process invoices and transfers as assigned.
   • d. Process beer/wine payments.
4. 4. 4. Cash Related Activities
   • a. Prepare bank deposits according to policy.
   • b. Handle payroll check approval/cashing according to company policy.
   • c. Ensure that an accurate daily cash count is completed.
   • d. Process guest needs such as money orders, stamps, lottery tickets, etc.
   • e. Process returned checks according to policy.
5. 5. 5. Cash Office Security
   • a. Ensure the security of the cash office and store funds.
   • b. Maintain accountability standards of cashier tills.
   • c. Maintain supplies needed for front porch and cash office.
6. 6. 6. Cashier/Guest Service Clerk Performance Reports
   • a. Monitor and analyze the Operator Activity Report.
   • b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
7. 7. Perform all other duties as assigned by management.

Qualifications

1. 1. Friendly, outgoing personality.
2. 2. Ability to work well with others.
3. 3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. 4. Ability to read and understand information and direction.
5. 5. Knowledge of front porch operations.
6. 6. Ability to supervise people including training and development.
7. 7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. 8. Effective communication and guest service skills.
9. 9. Must be at least 18 years old.
10. 10. Ability to stand for extended periods of time.
11. 11. Demonstrate successful use of math skills.
12. 12. Ability to work well with computers.