Assistant Guest Service Manager - Overnight

Stonebridge Companies; United States; On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO and 401(k) matching

Wellness support

Job summary

Stonebridge Companies in New York, NY seeks an Assistant Guest Service Manager - Overnight to oversee hotel operations during night hours, supervise the night staff, and ensure accurate nightly audits alongside exceptional guest service and safety.

The role requires 2+ years in front office supervision, strong leadership, and proficiency with hotel PMS and check-in/check-out processes. Flexible nights/shifts, and collaboration with Front Office leadership are expected.

Qualifications

• 2+ years of front office or guest services supervisory experience in hotel/hospitality.
• Familiarity with hotel night audit practices and procedures.
• Strong leadership and supervisory skills for managing a team.
• Excellent communication and interpersonal skills with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to resolve guest issues professionally and timely.
• Experience with scheduling, training and staff development.
• Strong organizational skills and attention to detail in front office operations.

Responsibilities

• Greet guests, check them in, and allocate rooms promptly and courteously.
• Oversee check-in/check-out procedures and ensure accurate guest information and billing.
• Address guest problems or complaints promptly and professionally.
• Perform nightly audits to balance revenues, receipts, and ledgers.
• Maximize room occupancy while following overbooking policy.
• Coordinate with housekeeping/maintenance to resolve overnight issues.
• Ensure accurate entry of guest charges and daily balance of accounts.
• Maintain cleanliness and order in front office areas and adherence to service standards.
• Monitor security and act as MOD/fire brigade leader during emergencies.

Skills

Leadership

Communication

Guest service

Night audit

Tools

PMS

Job description

City, State: New York, New York Title: Assistant Guest Service Manager - Overnight Location: New York, NY FLSA: Exempt Status: Full-time Reports to: Director of Front Office/Front Office Manager Supervises: Front Desk Team Members Pay Range: $72,000

Job Summary: The Assistant Guest Services Manager - Overnight is responsible for overseeing the hotel during the overnight hours, ensuring smooth operations, handling guest inquiries, and supervising the night staff. This role ensures the accurate completion of the nightly audit while maintaining the highest level of guest service and safety throughout the night This role supports the Front Office Manager and supervises the front office team to maintain established service standards, operational efficiency, and financial accuracy.

Essential Functions and Duties:

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in and check-out procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Perform nightly audits, ensuring all revenues, receipts, and ledgers are balanced
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between shifts and liaise with housekeeping or maintenance to resolve overnight guest issues.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Oversee and maintain cleanliness and order in all front office areas.
• Ensure that all overnight staff adhere to the hotel's service standards and policies.
• Monitor Security and act as the MOD/fire brigade leader during emergency situations and ensure compliance with safety protocols.

Required Experience, Education, and Skills:

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Exposure and familiarity with hotel night audit practices and procedures.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.
• Ability to handle complex situations with sound judgment and professionalism.
• Basic understanding of financial reporting and night audit processes.

Work Environment:

Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel. Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests. Must be able to lift and carry objects up to 20 lbs. occasionally. Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity:

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date.

This position will no longer be available 30 days from: 2026-10-23

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment.

As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.