Assistant Guest Service Manager

The Fresh Market; Towson (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading grocery chain is seeking an Assistant Guest Service Manager to enhance the guest experience at the front end of the store. This role involves managing the guest service team, overseeing cash operations, and ensuring high standards of service and hygiene. Candidates should possess substantial experience in guest service and leadership, be adept at managing a diverse team, and be willing to work flexible hours, including weekends and holidays.

Benefits

30% team member discount

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, and Life Insurance

Personal time off and additional time off purchase plans

Qualifications

• 3 plus years of experience in a guest service role.
• 1 plus years of leadership experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.

Responsibilities

• Assist Guest Service Manager with managing guest flow and service.
• Responsible for front-end and cash office procedures.
• Direct the guest service team to maintain cleanliness.

Skills

Guest Service

Leadership

Team Management

Microsoft Office

Job description

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

Our added benefits for joining The Fresh Market team

• Team Member discount of 30%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program

• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:

As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.

The pay range for this position is $18.86 - $28.29 per hour.

What You'll Do:

With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.

• Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe
• Manage front end guest flow to achieve operational success and an excellent shopping experience every time

• Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms
• Managing order guides/ordering deadlines/reducing shrink/damage
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications:

At a minimum, what you will need

• 3 plus years of experience in a guest service role

• 1 plus years of leadership experience
• Working knowledge of Microsoft Office
• Must be at least 18 years of age

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required