Assistant Golf Pro-Main Golf Shop-Full Time

Pinehurst Resort; Pinehurst (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Pinehurst Resort is seeking a Golf Operations Manager to oversee all aspects of Golf Operations for Courses No. 1 through No. 5.

You will ensure top-tier guest experiences across front desk, carts, lockers and tee-time coordination. The ideal candidate will hold a Bachelor’s degree and be enrolled in or have completed a PGA/PGM program; PGA Class A preferred. You will supervise daily operations, manage budgets, forecast revenue, schedule staff, and coordinate with the Pinehurst Golf Academy on

Qualifications

• Bachelor’s degree with 1 year related experience or equivalent; PGA/PGM in progress or completed.

Responsibilities

• Supervise day-to-day golf operation areas: Front Door, Club Storage, Golf Cars, Registration, Locker Room, and Starter Rangers.
• Manage revenues, payroll, forecasting and cost control within golf operation.
• Assist in producing staff work schedules and budgeting.
• Coordinate with Members, Guests and employees to ensure service quality.
• Ensure tournaments meet Member and Guest expectations.
• Maintain PGA Class A certification; promote golf etiquette and safety.

Skills

Leadership

Staff supervision

Budgeting

Guest relations

PGA Class A

Golf systems knowledge

Education

Bachelor’s degree or equivalent; PGA/PGM program

Tools

Golf Pro/V1

Club Essentials

Golf Genius

TPP

Timesaver

Job description

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Summary

The primary purpose of this position is to provide management to all aspects of Golf Operation for Pinehurst Courses No.1 thru No. 5.

Education And/Or Experience

Bachelor’s degree and a minimum of one year related experience; or an equivalent combination of education and experience. Currently attending or has completed a PGA/PGM Program.

Essential Duties And Responsibilities

• Assist in supervising the day to day operation of the following areas of Golf Operations; Front Door, Club Storage, Golf Cars, Golf Registration, Locker Room and Starter Rangers.
• Fiscal responsibilities of the area within golf operation that they manage to including revenues, payroll, forecasting, in accordance to financial practices of the Company.
• Assist in producing EP’s work schedules.
• Assist in the budgeting process and ensure cost control while ensuring overall quality of major functions in an expanding business.
• Interface with Employees, Members, and Guests on a regular basis.
• Ensure the quality and consistency of the Member and Group Tournaments are executed in a professional manner to meet and exceed the Members and Guest expectations.
• Ensure guest issues and concerns from Members and Guests are promptly handled and followed up with accordingly.
• Work closely with Yield/Tee Time Office to ensure appropriate communication and coordination between Tee Time Office, Golf Group Services, and Golf Shop Registration.
• Assist the Head Golf Pro as directed.
• Maintain Class A certification with the PGA of America or be working towards certification.
• Have a strong working knowledge of in house systems such such as Golf Pro/V1, Club Essentials, Golf Genius, TPP, and Timesaver.
• Assist the Pinehurst Golf Academy staff with classes/lessons and private lessons for members and guests.
• Must be aware of surroundings with an understanding of a golf environment. Must have the ability to see and react to the surroundings including errant golf balls and must understand and follow proper golf etiquette while completing tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, talk or hear, and taste or smell. Specific vision abilities required by this job include ability to adjust focus. Must be able to lift 50 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme heat.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.