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Assistant GM Mt. Prospect

Pinnacle Fit Clubs LLC

Mount Prospect (IL)

On-site

USD 50,000 - 70,000

Full time

2 days ago

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Job summary

Pinnacle Fit Clubs LLC is seeking an Assistant GM in Mount Prospect to support gym operations and ensure a top-notch member experience. Key responsibilities include staff management, member service oversight, and maintaining a welcoming environment, all while providing exceptional customer service. Ideal candidates will possess leadership skills, problem resolution abilities, and CPR certification, contributing to a positive and energetic atmosphere in fitness.

Benefits

FREE Black Card Membership!

Paid Time Off (PTO)

Health Insurance

401k plan after 3 months of service

Qualifications

Must have satisfactory background check.
Current CPR Certification required.
Punctuality and reliability is a must.

Responsibilities

Assist in recruiting, hiring, and training staff.
Ensure superior customer service and member satisfaction.
Supervise staff and manage gym operations.

Skills

Customer service

Leadership

Problem resolution

Education

High school diploma/GED equivalent

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The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

Essential Duties And Responsibilities

Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Assist with Staff Management and provide backup support to Club Manager as needed.
Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff always provides a superior customer experience.
Assist in resolving or escalating employee issues or concerns.
Involved in all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues, and questions.
Assist in overseeing cleanliness and maintenance of facility.
Assist in ordering of supplies using specific budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.

Benefits

FREE Black Card Membership!
Paid Time Off (PTO)
Health Insurance - First of the month following hire date
Medical & Prescription drug plans
HSA (Health Savings Account)
Dental
Vison
Life/AD&D
Voluntary Short Term Disability (STD)
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
401k plan after 3 months of service

Qualification Requirements

Must have a satisfactory background check.
Superior customer service skills, preferably in the fitness industry.
Punctuality and reliability is a must.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency.
Hard working, enthusiastic, energetic, upbeat, and positive attitude!
Strong problem resolution skills.
Current CPR Certification required (employer-provided).
High school diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

How To Apply

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

Eoe Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Wellness and Fitness Services

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