Assistant GM, Airport Retail: Service & Operations Leader

Paradies Lagardere Default; Denver (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

Paradies Lagardere in Denver is seeking an Assistant General Manager to lead daily operations and deliver First Class Service to customers, while partnering with the General Manager to execute company policies in a fast-paced airport environment. You will resolve customer and associate issues, maintain merchandising standards, drive sales and control payroll, and coach staff through performance reviews.

A Bachelor's degree and 3+ years of leadership experience are required; occasional travel may

Qualifications

• Bachelor’s degree and high school diploma or equivalency required.
• Minimum three years of leadership in merchandising, the service industry and/or operations environment
• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency in reading, writing, mathematics, cash handling/ reporting
• Proficiency in Microsoft Office

Responsibilities

• Promptly resolve all customer service and associate issues in accordance with our Core Values
• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Treat customers and peers in accordance with the core values of the company
• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with the General Manager to ensure consistent implementation of policies and goals
• Influence and make recommendations to help achieve performance objectives in sales, expenses, inventory control, and payroll
• Train, motivate, and develop a professional team that achieves sales goals
• Build strong business relationships with airport management, brand partners, and the Support Center Team
• Monitor and address performance issues with coaching and counseling
• Perform HR functions including interviewing, succession planning, training, scheduling, and performance reviews
• Other duties as assigned

Skills

Leadership

Customer service

Communication

Scheduling

Coaching

Team management

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Paradies Lagardere in Denver is seeking an Assistant General Manager to lead daily operations and deliver First Class Service to customers, while partnering with the General Manager to execute company policies in a fast-paced airport environment. You will resolve customer and associate issues, maintain merchandising standards, drive sales and control payroll, and coach staff through performance reviews.

A Bachelor's degree and 3+ years of leadership experience are required; occasional travel may