Assistant General Services Director

City of Winston-Salem; Winston-Salem (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

The City of Winston-Salem seeks a seasoned leader to oversee the General Services Department's business operations, budgeting, procurement, contracts, and internal controls. You will drive efficiency and effective service delivery while stewarding city resources.

You will develop operating and capital budgets, analyze financial trends, manage vendor relationships, and supervise assigned staff in a collaborative city-wide environment. This role reports to the General Services Director.

Qualifications

• Bachelor's degree in business/public administration, accounting, finance, management, or related field with supervisory/management experience.
• Progressive responsibility in budgeting, financial management, and procurement.
• Experience in local government operations preferred.

Responsibilities

• Provide leadership for departmental business operations including budgeting, financial management, purchasing, procurement, and contract administration.
• Direct development and monitoring of operating and capital budgets; analyze expenditures and revenues.
• Oversee safety, security, cemetery operations, central warehouse, custodial services, and other functions as assigned.
• Establish goals, service standards, and performance expectations; evaluate financial and operational performance.
• Supervise staff; set performance expectations and support employee development.
• Collaborate with city departments, vendors, and outside agencies to coordinate services.
• Prepare and present reports, analyses, and recommendations for leadership and councils.
• Identify opportunities to improve efficiency, controls, and customer service.

Skills

Budget development

Financial analysis

Forecasting

Leadership

Supervision

Contract management

Vendor management

Operations management

Education

Bachelor's degree in business administration/public administration/accounting/finance/management

Tools

Microsoft Office

Financial systems

Procurement systems

Job description

This position performs highly responsible administrative, financial, and operational leadership work as a member of the General Services Department leadership team. The position provides leadership and oversight for the department's business operations and assigned service areas and supports departmental leadership in advancing organizational priorities, effective service delivery, and responsible stewardship of City resources.

Primary responsibilities include oversight of departmental budgeting and fiscal management, purchasing and procurement, contract administration, administrative operations, internal controls, and related business services. The position also oversees assigned operational functions, which may include safety and security, cemetery operations, central warehouse operations, custodial services, and other departmental functions as assigned.

Work involves establishing priorities, developing and implementing procedures, coordinating resources, evaluating financial and operational performance, resolving complex issues, and identifying opportunities to improve efficiency, effectiveness, and customer service.

Work is performed under the general direction of the General Services Director.

• The duties listed below are representative of the work performed and are not intended to include every task that may be assigned.

• Provides leadership and oversight for departmental business operations, including budgeting, financial management, purchasing, procurement, contract administration, internal controls, and related administrative functions.

• Directs the development, administration, and monitoring of departmental operating and capital budgets; analyzes expenditures, revenues, financial trends, and resource needs and develops recommendations for department leadership.

• Oversees assigned operational functions, which may include safety and security, cemetery operations, central warehouse operations, custodial services, and other departmental programs or services.

• Establishes goals, priorities, service standards, procedures, and performance expectations for assigned functions and evaluates operational and financial performance.

• Oversees purchasing, procurement, contracts, vendor relationships, and related business processes and ensures compliance with applicable City policies, procedures, and requirements.

• Supervises, develops, and evaluates assigned employees; establishes performance expectations, assigns work, addresses performance concerns, and supports employee development.

• Analyzes financial, operational, and performance information to identify trends, manage costs, strengthen internal controls, improve processes, and support effective decision-making.

• Collaborates with department leadership, other City departments, vendors, contractors, and outside agencies to coordinate services, resolve issues, and advance departmental priorities.

• Prepares and presents reports, financial analyses, recommendations, agenda materials, and other information for department leadership, City administration, elected officials, and other audiences as appropriate.

• Responds to complex operational, financial, contractual, and service-related issues and develops appropriate solutions and recommendations.

• Participates in departmental planning, emergency preparedness, continuity of operations, performance management, and continuous improvement initiatives.

• Performs other related duties as assigned.

Work requires 5 to 7 years of knowledge of public-sector business operations, budgeting and financial administration, procurement, contract management, organizational leadership, and service delivery. Work requires strong analytical ability, sound judgment, leadership, communication, accountability, and the ability to manage multiple administrative and operational responsibilities in a complex environment.

Knowledge of:

• Principles and practices of public administration, organizational management, and local government operations.

• Governmental budgeting, financial management, financial analysis, forecasting, and internal controls.

• Public purchasing, procurement, competitive solicitation processes, contract administration, and vendor management.

• Principles and practices of supervision, leadership, performance management, and employee development.

• Operational planning, performance measurement, process improvement, and customer service.

• Applicable federal, state, and local laws, regulations, policies, and procedures related to assigned functions.

• Workplace safety, emergency preparedness, and continuity-of-operations practices.

Skills in:

• Budget development, financial analysis, forecasting, and interpretation of financial and operational data.

• Leadership, supervision, problem-solving, decision-making, negotiation, and conflict resolution.

• Contract, vendor, project, and operational management.

• Preparing clear reports, recommendations, presentations, and other professional communications.

• Using Microsoft Office applications, financial and procurement systems, reporting tools, and other position-related technology.

Ability to:

• Plan, organize, direct, and evaluate multiple administrative and operational functions.

• Develop, administer, and monitor complex operating and capital budgets.

• Analyze complex financial and operational information and develop sound recommendations.

• Establish priorities, allocate resources, and manage multiple competing responsibilities.

• Develop and implement policies, procedures, internal controls, performance measures, and service standards.

• Exercise sound independent judgment and discretion in complex or sensitive situations.

Education and Experience

Bachelor's degree from an accredited college or university with major coursework in business administration, public administration, accounting, finance, management, or a related field and considerable progressively responsible experience in budgeting, financial management, business operations, procurement, contract administration, or a related field, including supervisory or management experience; or an equivalent combination of education and experience.

Experience in local government operations and experience overseeing multiple administrative or operational functions are preferred.

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force. Work regularly requires sitting, speaking or hearing, using hands to finger, handle, or feel, and performing repetitive motions. Work occasionally requires standing, walking, reaching with hands and arms, and visiting operational or field locations.

Work requires standard visual acuity necessary to prepare and analyze written or computer-generated information, review financial and operational records, operate a motor vehicle, and observe general surroundings and activities.

Vocal communication is required for expressing or exchanging ideas by means of the spoken word, and hearing is required to perceive information at normal spoken word levels.

Work is primarily performed in an office environment but may require periodic work at City facilities and operational sites. The position may occasionally be exposed to outdoor weather conditions, operational environments, and moderately noisy locations.