Assistant General Manager - WorldMark Bison Ranch Resort

Travel + Leisure Co.; Heber–Overgaard, Arizona (AZ); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

Wish day paid time off

Résumé du poste

Travel + Leisure Co. is seeking an Assistant General Manager for Resort Operations in Heber-Overgaard, AZ. You will oversee daily operations across Guest Services, Housekeeping, and Maintenance while partnering with the General Manager to manage budgets and audits.

You will lead by example, coach teams, and implement process improvements to enhance guest experiences and financial performance. A background in hotel or vacation ownership management is required, with 3–5 years of leadership

Qualifications

• Proven strong leadership ability.
• Understand and apply management approaches for work direction, motivation, performance, and discipline.
• Working knowledge of Housekeeping, Front Desk, Maintenance, F&B.
• Proficiency in MS Word, Excel, and PowerPoint.
• 3-5 years of property, vacation ownership, or hotel management experience.
• Experience with HOA standards and board meeting procedures.

Responsabilités

• Oversee daily operations of all resort departments including Guest Services, Housekeeping and Maintenance.
• Manage and support financial aspects of the resort and annual operating budgets.
• Conduct audits and inspections to ensure quality, internal controls, and loss prevention standards.
• Identify process improvements and drive strategic goals; coach and develop staff.
• Collaborate with Human Resources to manage employee relations and training.

Connaissances

Leadership

Management approaches

Housekeeping knowledge

F&B knowledge

MS Word

MS Excel

PowerPoint

3-5 years property/hotel mgmt

HOA knowledge

Outils

MS Word

MS Excel

PowerPoint

Description du poste

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Assistant General Manager for Resort Operations serves as a supporting role to the General Manager. They will oversee the daily operation of all resort departments including, but not limited to: Guest Services, Housekeeping and Maintenance. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors and board members are maintained positively and professionally at all times. This role will ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections.

How You'll Make an Impact:

Identify process improvements and best practices. Execute strategic goals, participate/facilitate committee and team plans. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination. You will manage and support financial aspects of the resort. Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. Work with Corporate accounting team to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports. Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances. Ensure the site meets all Internal Audit standards. Build and maintain strong working knowledge of HOA relationship.

What You’ll Bring:

• Proven strong leadership ability.
• Demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
• Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
• Proficiency in MS Word, Excel, and Powerpoint.
• 3-5 years of property, vacation ownership, or hotel management experience required with mixed discipline.
• Exhibit working knowledge of standards and documents for HOA, understand governing statutes and board meeting procedures.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.