Assistant General Manager - WorldMark Bison Ranch Resort

Travel + Leisure Co.; Arizona; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Assistant General Manager for Resort Operations to oversee daily resort departments including Guest Services, Housekeeping and Maintenance. You will manage financials, audits, and HOA relationships while driving operational excellence and guest satisfaction.

The role requires 3–5 years in property, vacation ownership, or hotel management, with proficiency in MS Word, Excel and PowerPoint. Join a global team focused on exceptional travel experiences.

Qualifications

• Proven strong leadership ability.
• Demonstrated understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
• Working knowledge of Housekeeping, Front Desk, Maintenance, F&B operations.
• Proficiency with MS Word, Excel and PowerPoint.

Responsibilities

• Oversee daily operation of all resort departments (Guest Services, Housekeeping, Maintenance).
• Manage financial aspects of the resort and analyze monthly P&L, budgets and variances.
• Ensure compliance with internal audits and HOA-related requirements.
• Build strong relationships with guests, associates, sales, vendors and board members.

Skills

Leadership

Strategy & Planning

Talent Development

Operations Oversight

Tools

MS Word

MS Excel

PowerPoint

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Assistant General Manager for Resort Operations serves as a supporting role to the General Manager. They will oversee the daily operation of all resort departments including, but not limited to: Guest Services, Housekeeping and Maintenance. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors and board members are maintained positively and professionally at all times. This role will ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections.

How You'll Make an Impact:

Identify process improvements and best practices. Execute strategic goals, participate/facilitate committee and team plans. Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others. Partner with Human Resources to minimize employee relations issues and exposure to litigation with particular emphasis on documentation, harassment and discrimination. You will manage and support financial aspects of the resort. Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. Work with Corporate accounting team to prepare, review and analyze monthly financial reports and be able to describe impact of revenue, profit or expenses that could affect financial results. Understand monthly P&L reports. Work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances. Ensure the site meets all Internal Audit standards. Build and maintain strong working knowledge of HOA relationship.

What You’ll Bring:

Proven strong leadership ability. Demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments. Proficiency in MS Word, Excel, and Powerpoint. 3-5 years of property, vacation ownership, or hotel management experience required with mixed discipline. Exhibit working knowledge of standards and documents for HOA, understand governing statutes and board meeting procedures.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.