Assistant General Manager - Willliamsburg

Restore Hyper Wellness - RHWS022; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Free uniforms

Employee discounts

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager for our New York studio to lead daily operations and drive membership sales. You will set the energy on the floor, coach a frontline team, manage client interactions, and own the studio's day-to-day success in a fast-paced retail wellness environment.

The role requires strong sales leadership, hands-on supervision, and a passion for hospitality.

Qualifications

• Proven track record in sales, preferably memberships or services in a retail environment.
• 1+ year of management or team leadership experience.
• 4+ years of customer-facing experience.
• High energy with strong communication skills.
• Ability to coach and motivate frontline staff.

Responsibilities

• Own the studio's daily sales rhythm and drive memberships.
• Lead pre-shift huddles and on-floor coaching to maintain high energy.
• Set and monitor daily, weekly, monthly sales goals with the GM.
• Ensure exceptional client experience and issue resolution.
• Maintain studio cleanliness, safety, and brand standards.

Skills

Sales leadership

Team leadership

Customer service

Communication

De-escalation

Job description

Benefits

• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance


• Wellness resources


• 401(k)


• Bonus based on performance


• Dental insurance


• Free uniforms


• Employee discounts

Why This Role Matters

The Assistant General Manager for this studio functions as the primary on-site leader. You are the face of this studio, present five days a week (including at least one weekend day), setting the energy on the floor, driving sales, and ensuring every client and team member feels your impact. This is a role for someone who wants real ownership of a studio's day-to-day success.

About Restore Hyper Wellness

Restore Hyper Wellness is the award-winning creator of Hyper Wellness®, a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love. Restore Life USA is the Greater New York franchisee, operating 5 locations across Westchester and Brooklyn.

What We're Looking For

The ideal Assistant General Manager is, first and foremost, two things: the front-of-house Captain and a proven sales expert.

Captain

You set the energy, tone, and standard for every Hyper Wellness Rep on the floor. You're the one running pre-shift huddles, role-playing sales scenarios, coaching in real time, and keeping morale high even on the busiest days. You lead from the front, modeling the kind of warm, polished hospitality that turns first-time visitors into loyal members.

Sales Expert

You have a track record, not just an interest, in selling memberships and services in a high-touch, consultative environment. You understand how to guide a client from curiosity to commitment, and you coach your team to do the same. You're comfortable owning sales targets and energized by hitting them.

Beyond those two non-negotiables, you're a systems thinker who builds smooth workflows so the team understands not just the \"what\" but the \"why\". You treat membership retention as relationship-building, remembering client preferences, anticipating concerns, and cultivating long-term trust.

Schedule

5+ days per week in-studio, including weekends, and holidays as needed

Key Responsibilities

Sales Performance

• Own the studio's daily sales rhythm, personally selling memberships and services while coaching Reps to do the same.


• Run sales role plays, objection-handling sessions, and real-time floor coaching to sharpen the team's closing skills.


• Drive KPI achievement across membership sales, service bookings, and retention metrics.


• Partner with the GM to set and track daily, weekly, and monthly sales goals.

People Leadership

• Serve as the front-of-house captain, setting the energy, pace, and professional standard for every shift.


• Coach, mentor, and develop Hyper Wellness Reps through regular feedback, recognition, and structured training.


• Lead pre-shift meetings, maintain high team morale, and foster a culture of accountability and growth.


• Build the team's hospitality instincts so five-star service is second nature, not a checklist.

Client Experience

• Model Restore's hospitality standards in every client interaction.


• Support membership engagement, retention, and issue resolution.


• Proactively de-escalate and resolve client concerns before they escape.

Products, Services & Operations

• Maintain in-depth knowledge of therapies, pricing, and compliance to coach staff with confidence.


• Ensure the studio is consistently clean, safe, welcoming, and on-brand.


• Assist in executing marketing and operational initiatives alongside the GM.

Qualifications

• Proven track record in sales, ideally selling memberships, services, or in a consultative retail environment (required).


• 1+ year of management or team leadership experience (required).


• 4+ years of customer-facing experience (preferred).


• High energy, coachable, and comfortable leading from the front of the house.


• Strong de-escalation and communication skills (written and verbal).


• Intermediate computer proficiency and ability to multitask across client and staff needs.

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.