Assistant General Manager

Restore Hyper Wellness; Westlake (OH); On-site; USD 43,841,000 - 59,314,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Wellness resources

Employee discounts

Flexible schedule

Training & development

Job summary

Restore Hyper Wellness in Westlake, OH is seeking an Assistant General Manager to lead operations and mentor the team. You will set a high standard for client interactions, product knowledge, and smooth workflows while fostering growth through coaching conversations.

You’ll focus on staff development, membership engagement, and delivering five‑star client experiences every day. The role balances leadership with hands‑on operations and sales support.

Qualifications

• Education: High School Diploma or equivalent is required.
• Experience: 1+ year of management or supportive leadership experience is required.
• Experience: 4+ years of customer-facing experience is preferred.
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
• Partner with GM to set daily, weekly, and monthly goals for the team.
• Coach staff through feedback and recognition, ensuring accountability and growth.
• Ensure the studio is consistently clean, safe, and welcoming.
• Uphold brand standards across all aspects of facility presentation.
• Lead by example to foster a professional and client‑first culture.

Skills

Leadership

Customer service

Sales

Communication

De‑escalation

Multi‑tasking

Computer proficiency

Flexibility

Team leadership

Education

High School Diploma or equivalent

Job description

What We’re Looking For

The ideal Assistant General Manager is a polished operations leader who thrives on balancing high standards with genuine support for their team. You lead by example—serving as the gold standard for client interactions, product expertise, and operational consistency. As a people developer, you enjoy mentoring and empowering others, turning every coaching conversation into an opportunity for growth.

Benefits:

• Bonus based on performance


• Opportunity for advancement


• Wellness resources


• Employee discounts


• Flexible schedule


• Training & development

What We’re Looking For

The ideal Assistant General Manager is a polished operations leader who thrives on balancing high standards with genuine support for their team. You lead by example—serving as the gold standard for client interactions, product expertise, and operational consistency. As a people developer, you enjoy mentoring and empowering others, turning every coaching conversation into an opportunity for growth. You are a systems thinker who thrives on creating smooth workflows, ensuring the team understands not just the 'what' but the 'why.' And as a relationship builder, you treat membership retention as cultivating long‑term trust, remembering client preferences and addressing concerns before they arise. This role is about elevating team performance while ensuring the studio delivers an exceptional client experience every day.

About Restore Hyper Wellness

Restore Hyper Wellness is the award-winning creator of Hyper Wellness®—a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science‑backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love.

Role Overview

As an Assistant General Manager, you’ll support the General Manager in driving overall studio success. You’ll take ownership of training, operations, and client experience while motivating the team to achieve excellence. This role balances leadership, sales support, and hands‑on operations, creating a culture that consistently delivers five-star service.

Location: Westlake

Department: Hyper Wellness / Sales

Reports To: General Manager

Job Type: Full Time

Compensation: $18/hour

Schedule: Open 7 Days a Week

Key Responsibilities

Client Experience

• Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.


• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.


• Proactively de‑escalate and resolve client concerns.

Products & Services

• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.


• Guide team members in sales strategies, membership promotion, and hospitality practices.

Execution & Accountability

• Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.


• Partner with GM to set daily, weekly, and monthly goals for the team.


• Coach staff through feedback and recognition, ensuring accountability and growth.

Studio Appearance

• Ensure the studio is consistently clean, safe, and welcoming.


• Uphold brand standards across all aspects of facility presentation.


• Lead by example to foster a professional and client‑first culture.

Qualifications

• Education: High School Diploma or equivalent (required).


• Experience: 1+ year of management or supportive leadership experience (required).


• Experience: 4+ years of customer‑facing experience (preferred).


• Proven success in sales and team leadership.


• Strong de‑escalation and conflict resolution skills.


• Exceptional communication skills (written and verbal).


• Ability to multi‑task and manage both client and staff needs.


• Intermediate computer proficiency.


• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Wellness Perks: Complimentary and discounted Restore services.


• Compensation: Bonus opportunities.


• Career Growth: Pathways to advance within Restore’s leadership structure.

Why You’ll Love Working With Us

• Pioneering Wellness: Work for an industry leader shaping the future of wellness.


• Impactful Leadership: Support the GM in creating meaningful results for both clients and employees.


• Innovation & Collaboration: Operate in a dynamic environment that values teamwork and creativity.


• Employee Wellness: Enjoy complimentary access to Restore’s therapies.


• Career Growth: Step into leadership development opportunities within a rapidly expanding company.

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.