Assistant General Manager| Thunderbird- Phoenix, AZ

Farmer Boys; Phoenix (AZ); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Harri is seeking an Assistant General Manager in Phoenix, AZ, to oversee restaurant operations. This mid-level management role requires cross-training across crew positions and guiding new staff through orientation and training, with a proven leadership track record prior to promotion.

The role emphasizes profitability, cost controls, staff development, and compliance with health, safety, and labor regulations. A 50-hour work week and a strong English skill set are expected.

Qualifications

• Minimum age 18.
• High School diploma or GED.
• State or County Food Handler Card within the required timeframe.
• Background check required.
• Ability to work a 50-hour week including weekdays, nights, weekends, and holidays.
• Proficient in Word, Excel, and Outlook.
• 1–3 years of entry-level leadership/management in a restaurant or customer service setting.
• Proven leadership competencies per company standards.
• Excellent interpersonal and communication skills.
• Ability to speak, understand, and write English.

Responsibilities

• Assist in planning and executing short- and long-term restaurant goals, including profitability and revenue growth.
• Help control costs and manage budgets (labor, food, and operating expenses).
• Assist in onboarding, orientation, and training of new team members.
• Develop and maintain day-to-day operational productivity and food/beverage quality.
• Record keeping, inventory management, cash handling, and staff deployment.
• Lead with a positive, professional image in the restaurant and community.
• Ensure compliance with company policies and local, state, and federal regulations (health, safety, labor, licensing).
• Follow posted work schedule or coordinate changes with General Manager.
• Handle cash procedures and safe operations per policy.
• Maintain safety and security, including opening/closing procedures, and reporting accidents.
• Adhere to safety data sheets and food safety standards.

Skills

Leadership

Communication

Problem-solving

Conflict resolution

English proficiency

Education

High School diploma or GED

Tools

Word

Excel

Outlook

Job description

JOB TITLE: Assistant General Manager ADDRESS: 4250 W. Thunderbird Rd. Phoenix, AZ, 85053

REPORTS TO: General Manager CLASSIFICATION: Non-Exempt

DEPARTMENT: Restaurant Operations LEVEL: Management

SUMMARY OF POSITION: Non-exempt, full-time position. The Assistant General Manager is a mid-level restaurant management position with progressive leadership responsibilities. An Assistant General Manager will be required to be cross-trained in all crew-level job positions and maintain a working knowledge and proficiency in each, sufficient to supervise the execution of these positions and to aid in the orientation and training of new team members to these positions. The Assistant General Manager is required to have a proven track record of all proficiencies and job responsibilities of a Shift Manager prior to promotion to this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for contributing to the planning and execution of strategic short- and long-term business goals of the restaurant including profitability. Including developing and implementing marketing and sales strategies to drive revenue growth and meet business objectives.
• Helps with the controls of costs and managing budgets, including labor costs, food and beverage costs, and other operating expenses.
• Actively participates in the selection, onboarding & orientation, and training of all new team members.
• Responsible for the ongoing training and development of all existing restaurant team members.
• Responsible for the effective productivity of day-to-day operations for their shift and functions of the Farmer Boys restaurant consistently using independent decisions daily. Ensuring all food and beverage offerings are of high quality, consistent, and meet guests’ expectations.
• Record keeping, ordering/receiving, inventory, proper sales procedures, cash management, successful team member deployment, and relations are included in the administrative duties.
• Leads with and maintains a positive and professional image in the restaurant and the community.
• Follow and uphold Company policies, procedures, and processes. Ensures compliance with local, state, and federal rules and regulations, including health and safety standards, labor laws, and licensing requirements.
• Follow the work schedule as posted unless a change in the schedule is arranged with General Manager.
• Other duties as assigned.

CASH HANDLING PROCEDURES

• Accepts and accurately processes payments using the cash register operating system.
• Ensures all sales are processed according to policy.
• Has a safe combination for getting proper coin and currency needed for cashiers, making drops, and depositing daily proceeds into the safe.
• Assigns registers; closes out and counts down the registers. Investigates all sales, cash, or operating discrepancies according to the procedure.
• Follows policy concerning the amount of cash kept in the register; counts and verifies cash drawer per store policy.
• Follow all of Brinks' safe procedures and policies.

FOOD SAFETY

• Proactively protects critical limits and standards assigned to product critical control points.
• Unwavering protection of the safety of products above all other job priorities.
• Responsible to ensure that any and all necessary corrective actions are taken to mitigate food safety risks.
• Ensure consistent and accurate records are kept for temperature logs, critical control points, etc.
• Required to periodically attend and implement assigned food safety training classes and education opportunities.
• Adheres to food safety standards and procedures.

SAFETY AND SECURITY

• Holds and safeguards keys to the restaurant.
• Opens and closes restaurants following all specified security procedures.
• Responsible for providing a safe working environment for all team members at all times.

• Immediately notifies the Supervisor of any guest or employee accidents or injuries and follow established procedures.
• Protects assets at all times but does not put self at risk.
• Practices safe work habits and reports any unsafe conditions to General Manager.

• Reads, understands and follows instructions and labeling system on all Safety Data Sheets.

JON REQUIREMENTS

• Minimum age requirement is 18.
• High School diploma or G.E.D. required.
• State or County mandated Food Handler Card required within the time allotted for the specific State or County. ServSafe certification is preferred.
• Must be able to successfully pass a background check.
• Ability to work a scheduled 50-hour work week, weekdays, nights, weekends, and holidays.
• Proficient in Word, Excel, and Outlook.
• 1 – 3 years of entry-level leadership/management or combination of experience in a restaurant or customer service establishment.
• Proven track record exhibiting core leadership competencies as outlined in the Farmer Boys Management Competency Model.
• Exceptional interpersonal and communication skills, including writing, speaking and active listening.
• Must have effective conflict resolution and problem-solving skills.
• Ability to speak, understand, take direction, read, and write in the English language.
• Ability to communicate effectively and teach job functions to a variety of audiences.
• Comfortable in a fast-paced or high-pressure environment and able to manage multiple tasks simultaneously.

WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS

• This is a restaurant operations position.
• While performing the duties of the job, the team member is regularly exposed to the risk of fumes. The use of solvents and industrial degreasers are required regularly to clean equipment, tools, and floors; fumes occur when cleaning.
• Physical requirements include standing (up to 4 hours at a time); walking, bending, and stooping.
• Requirements also include lifting (up to 40 pounds). Approximately 99% of the time is spent in standing and/or walking mode.

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