Assistant General Manager, Social

Five Iron Golf; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance*

Long and Short Term Disability*

Accident and Critical IllnessInsurance

401K *

Meals while working are included for 0

Job summary

Five Iron Golf in New York, NY is seeking an Assistant General Manager - Social to lead the social operation and guest experience. You will coach staff, drive revenue across simulator rentals, food & beverage, and leagues, and ensure top-notch hospitality.

The role requires 5+ years in hospitality management, strong leadership, and excellent communication. Schedule includes nights, weekends, and holidays; full-time, exempt status with bonus potential.

Qualifications

• 5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager
• Exemplary communication, time management and organization skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast paced environment
• Availability to be present in the space on evenings, weekends and holidays
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
• Ability to obtain proper licensing and certifications for the location

Responsibilities

• Drive revenue in Simulator Rentals, Food and Beverage Sales and League sales
• Participate in the recruitment, hiring, and training of all staff
• Manage the onboarding and continued education of new hires
• Active evaluation of employee performance to ensure day-to-day business needs are met
• Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food & beverage service, and social staff scheduling
• Set and manage above-and-beyond service standards for all staff
• Maintain extensive knowledge of all of our products, business lines and promotions
• Maintain an understanding of the P&L of the location
• Support the efficient operation of the space by monitoring and reducing labor and other operating costs
• Assist in building relationships within the community and engaging in local marketing efforts
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf

Skills

Leadership

Communication

Time management

Organization

Positive attitude

Staff management

Fast-paced environment

Evenings weekends holidays

Customer service

Problem solving

Job description

Job Description

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.

Assistant General Manager - Social

Works hand in hand with the GM - Social to provide all the fun that Five Iron Golf can offer. The AGM coaches our staff to deliver exceptional service, genuine, enlightened hospitality and delivers on the Five Iron promise of fun, memorable experiences people will want to share with family and friends!

Responsibilities Include But Not Limited To The Following

• Drive revenue in Simulator Rentals, Food and Beverage Sales and League sales
• Participate in the recruitment, hiring, and training of all staff
• Manage the onboarding and continued education of new hires
• Active evaluation of employee performance to ensure day-to-day business needs are met
• Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food & beverage service, and social staff scheduling
• Set and manage above-and-beyond service standards for all staff
• Maintain extensive knowledge of all of our products, business lines and promotions
• Maintain an understanding of the P&L of the location
• Support the efficient operation of the space by monitoring and reducing labor and other operating costs
• Assist in building relationships within the community and engaging in local marketing efforts
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf

Required Qualifications

• 5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager
• Strong leadership ability and willingness to lead by example
• Exemplary communication, time management and organization skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast paced environment
• Availability to be present in the space on evenings, weekends and holidays
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
• Ability to obtain proper licensing and certifications for the location

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Pay: $65K-75K/yr + bonus potential of up to 10K

Job Type: Exempt, Full time

Schedule: Nights and weekends required

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.