Assistant General Manager, Social

Five Iron Golf NYC LLC; City of Rochester (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401K

Meals while working are included

Bonus potential

Job summary

Five Iron Golf NYC LLC seeks an Assistant General Manager - Social to lead our social operations, leagues and guest experiences in Rochester. You will coach staff, uphold service standards and drive revenue across simulators, food & beverage and events.

The role requires 5+ years in hospitality management, strong leadership, and the ability to work evenings and weekends. You’ll mentor teams, manage costs, and connect with the local community to grow Five Iron Golf’s unique entertainment

Qualifications

• 5+ years of hospitality management experience, including leadership roles.
• Strong communication, time management and organizational skills.
• Ability to work evenings, weekends and holidays.
• Ability to lead by example in a fast-paced environment.

Responsibilities

• Drive revenue in simulator rentals, food and beverage and leagues.
• Recruit, hire, and train staff.
• Onboard and educate new hires.
• Evaluate staff performance to meet daily needs.
• Oversee social operations including leagues, events and staff scheduling.
• Set and maintain superior service standards.
• Maintain knowledge of products, promotions and location P&L.
• Help manage labor and operating costs.
• Engage with the community and support local marketing.
• Ensure guests have fun and memorable experiences.

Skills

Leadership

Hospitality management

Staff training

Customer service

Communication

Job description

Description

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.

Assistant General Manager - Social

works hand in hand with the GM - Social to provide all the fun that Five Iron Golf can offer. The AGM coaches our staff to deliver exceptional service, genuine, enlightened hospitality and delivers on the Five Iron promise of fun, memorable experiences people will want to share with family and friends!

Responsibilities include but not limited to the following:

• Drive revenue in Simulator Rentals, Food and Beverage Sales and League sales
• Participate in the recruitment, hiring, and training of all staff
• Manage the onboarding and continued education of new hires
• Active evaluation of employee performance to ensure day-to-day business needs are met
• Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food & beverage service, and social staff scheduling
• Set and manage above-and-beyond service standards for all staff
• Maintain extensive knowledge of all of our products, business lines and promotions
• Maintain an understanding of the P&L of the location
• Support the efficient operation of the space by monitoring and reducing labor and other operating costs
• Assist in building relationships within the community and engaging in local marketing efforts
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf

Required Qualifications:

• 5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager
• Strong leadership ability and willingness to lead by example
• Exemplary communication, time management and organization skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast paced environment
• Availability to be present in the space on evenings, weekends and holidays
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
• Ability to obtain proper licensing and certifications for the location

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Pay: $65K-75K/yr + bonus potential of up to 10K

Job Type: Exempt, Full time

Schedule: Nights and weekends required

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.