Assistant General Manager, Signature Dining Restaurant

Hard Rock Casino Cincinnati; Cincinnati (OH); Sur place; USD 50 000 - 80 000; Plein temps

Résumé du poste

Hard Rock Casino Cincinnati seeks a Front-of-House Supervisor to oversee dining outlets during assigned shifts and assist in supervising other food & beverage outlets as needed.

The role focuses on guest relations, service excellence and team development while ensuring safety, sanitation and budget goals are met. Strong leadership and communication are essential to thrive in a high-volume casino environment.

Qualifications

• High School Diploma with four years of dining experience and two years of Food & Beverage supervisory experience; or a Bachelor's in Restaurant Management or related field.
• Must obtain and maintain all licenses/certifications per Federal, State and Gaming regulations; background check and drug screening; 21 years of age.
• Knowledge of high-volume restaurant operations, safety, sanitation and service standards.

Responsabilités

• Creates an atmosphere that drives guest choice and builds guest relations with mentorship to team members.
• Opens and closes shift; ensures outlet is prepared, clean, and assets are secure.
• Maintains scheduling, timekeeping and performance appraisals to ensure proper staffing and standards.
• Assists in monitoring department budget to optimize labor and resources.
• Monitors guest service and satisfaction, addresses feedback to maintain high standards.
• Inspects daily operations to ensure safety, equipment functioning and adequate supplies.
• Attends meetings and completes follow-up tasks; performs duties as assigned.
• Adapts to varying shifts and supports other outlets as needed.

Connaissances

Guest relations

Team mentorship

Customer service

Communication

Formation

High School Diploma

Bachelor's in Restaurant Management or related

Outils

POS systems

Applicable computer systems

Description du poste

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Overview

Job Description:

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Cincincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Attends and participates in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Non-essential Functions

Attend seminars when needed

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.

Additional Details

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc)

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty one (21) years of age.

Knowledge Of

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
• Wines and alcoholic beverages.

Ability To

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
• Maintain bar operations.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Team member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Company’s President. Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.