Assistant General Manager (Shake Shack, Pret, or Popeyes)

Applegreen Travel Plazas; Teaneck Township (NJ); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Flexible schedules

Paid Time Off

401(k) with company match

Earned Wage Access - Pay on Demand

Education assistance

Employee referral bonus

Meal discounts

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is hiring an Assistant General Manager to support the General Manager in daily operations of travel plazas. You will lead shifts, oversee guest services, and ensure compliance with brand standards across food and retail operations.

This role emphasizes strong leadership, hands-on supervision, and budget-aware decision-making to deliver great guest experiences while fostering team development and operational excellence.

Qualifications

• Strong leadership and management abilities.
• Excellent customer service and positive attitude.
• Clear verbal and written communication skills.
• Basic food safety understanding.
• Ability to lift/push up to 30 lbs.
• Willingness to learn and adapt.

Responsibilities

• Deliver performance feedback, set goals, and communicate business objectives to staff.
• Supervise day-to-day operations and coach shifts supervisors for store performance.
• Step in when the general manager is absent and maintain flow of operations.
• Motivate staff during challenging times to maintain service quality.
• Ensure brand standards and policies are consistently followed.
• Maintain cash handling accuracy and daily reporting as directed.

Skills

Leadership

Customer service

Communication

Food safety

Physical stamina

Job description

Career Opportunities with Applegreen USA Welcome Centers Central Services

A great place to work.

Current job opportunities are posted here as they become available.

Assistant General Manager (Shake Shack, Pret, or Popeyes)

At Applegreen, we Refresh Travelers on their Journey ... ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access - Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You'll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgement and discretion skills.

ROLE PRIORITIES AND RESPONSIBILITIES

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

SKILLS, EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).