Assistant General Manager (Shake Shack, Pret, or Popeyes)

Applegreen-USA-Welcome-Centers-Central-Services; Ridgefield Park (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Paid Time Off

Job summary

Applegreen USA Welcome Centers Central Services in Ridgefield Park, NJ, is seeking an Assistant General Manager to support the General Manager in daily operations and staff development. This role offers entry-level management exposure, strong leadership responsibilities, and a path to advancement within a growing travel plaza network.

You will oversee store performance, coach shifts, ensure brand standards, manage cash, and resolve guest issues, with a commitment to safety, service, and

Qualifications

• Must demonstrate strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Solid business acumen with the ability to manage store operations.
• Understanding of basic food safety practices and compliance.
• Ability to motivate staff and foster teamwork under pressure.

Responsibilities

• Deliver performance feedback and set goals for staff.
• Supervise daily operations and coach shift supervisors.
• Step in for the General Manager when needed.
• Motivate staff and maintain morale during busy or slow periods.
• Uphold brand standards and procedures across shifts.
• Ensure cash handling accuracy and daily reporting.
• Address customer needs and resolve issues promptly.
• Monitor inventory and conduct spot checks.

Skills

Leadership

Customer service

Communication

Business acumen

Food safety basics

Team motivation

Physical strength

Job description

Career Opportunities with Applegreen USA Welcome Centers Central Services

A great place to work.

Current job opportunities are posted here as they become available.

Assistant General Manager (Shake Shack, Pret, or Popeyes)

At Applegreen, we Refresh Travelers on their Journey …. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

ROLE PRIORITIES AND RESPONSIBILITIES

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

SKILLS, EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).